Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,076 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,076 reviews
November 27, 2019
Prompt & courteous service Our agent Paul T. is informative and accommodating. They perform a thorough check and suggest what is required and what is optional, and never pushy. Our agent Paul T. is informative and accommodating. They perform a thorough check and suggest what is required and what is optional, and never pushy. He also informs of future needs so as not to shock you with pricey replacements or parts. More
by Babs Banas
Verified CustomerEmployees Worked With
November 27, 2019
Great service 👍🏽😃 The Service Department completed service under the allotted. Paul the Service Manager is friendly and always has a smile. Outside of Vehicle is clean The Service Department completed service under the allotted. Paul the Service Manager is friendly and always has a smile. Outside of Vehicle is clean when picked up. More
by SHARLETNICHOLS
Employees Worked With
November 26, 2019
A pleasant experience all-around The staff is great here: friendly, knowledgeable, and patient when I ask a lot of questions. The waiting lounge has comfortable seats, a big screen tv The staff is great here: friendly, knowledgeable, and patient when I ask a lot of questions. The waiting lounge has comfortable seats, a big screen tv, vending machines, and free Starbucks coffee brewer. Free internet access too. More
by htinla
Employees Worked With
Other Employees :
The guy who checked-in my car and washed it., Armen Avanessian
November 26, 2019
Tiki did a great job in all aspects of the process. She was responsive, great communication and easy to work with. I appreciated her and Saul’s calm demeanor and lack of pushy sales. was responsive, great communication and easy to work with. I appreciated her and Saul’s calm demeanor and lack of pushy sales. More
by Gtrexler13
November 26, 2019
Light on Gear shift panel Service advisor immediately checked the issue & replaced the bulb on the gear shift panel. He is very professional & nice to talk to. Armen Yaguby Service advisor immediately checked the issue & replaced the bulb on the gear shift panel. He is very professional & nice to talk to. Armen Yagubyan is an asset to Mitsubishi. More
by eboy62594
Employees Worked With
Armen Yagubyan / Service Advisor
November 23, 2019
Excellent Service!! Great Service and reasonable price. Paul is very knowledgeable and treat everyone like a family. I don't mind driving almost 30 miles for auto service Great Service and reasonable price. Paul is very knowledgeable and treat everyone like a family. I don't mind driving almost 30 miles for auto service. More
by andreiksb
Employees Worked With
November 22, 2019
Armin is great Armin has looked after me for many many years. I genuinely believe he has best interests in hand when I ask questions and make requests. My warran Armin has looked after me for many many years. I genuinely believe he has best interests in hand when I ask questions and make requests. My warranty is now expired and I now have to consider whether I want to make the trek all the way to Duarte for my services, but knowing armin is looking after me goes a long way to help me stay with universal More
by fooran
Employees Worked With
Armin
November 21, 2019
Paul is amazing Paul was extremely helpful and I am so grateful The staff was helpful and kind and they did an awesome job on my vehicle. Thank you for everything! Paul was extremely helpful and I am so grateful The staff was helpful and kind and they did an awesome job on my vehicle. Thank you for everything! More
by MOLLY.IRELAND00
November 21, 2019
Good service The service department always update the repair status to you while you are waiting. They are friendly and professional. I will go back to them for se The service department always update the repair status to you while you are waiting. They are friendly and professional. I will go back to them for service definitely More
by LUCYYEH529
Employees Worked With
November 21, 2019
Excellent service Armond provided excellent service for me in and out was very quick and everything worked out really well I would certainly recommend armen for anybod Armond provided excellent service for me in and out was very quick and everything worked out really well I would certainly recommend armen for anybody who needs Mitsubishis service in a heartbeat More
by EDEBRAHIMIAN
Employees Worked With
Armen Avanessian
