Back

Universal Mitsubishi

Sherman Oaks, CA

4.8
2,074 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Contact Dealership

5015 Van Nuys Blvd

Sherman Oaks, CA

91403

Directions

By Type

Showing 2,074 reviews

November 12, 2019

#1 customer service! Service department always ready to provide A+ service. Keeps me informed of what is happening in service and the wait time. Will defintely come back More

by rprado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you so much for mentioning your experience. We look forward to your next visit. Stay safe, Carlos De La Luz

November 12, 2019

Airbag recall Service staff was great. I called to schedule an airbag recall replacement and was curious about turn-around time. Staff informed me it would be finis More

by JAMES H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

On behalf of Armen, thank you. He appreciates your kind words and is glad his efforts set him aside from others. We look forward to your continued visits. Stay safe, Carlos De La Luz

November 11, 2019

Quick and Easy This was a visit for oil change and tire rotation and it went great. Awesome service, even got my car washed! As always I look forward to my next serv More

by ERIK.MEZA85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Happy... Happy... Happy that you where satisfied with your visit and already looking forward to the next one. Stay safe, Carlos De La Luz

November 11, 2019

Fiat purchase Great customer service. Very quick and friendly. When we arrived JC had the car ready for us to view and made the buying experience very pleasant. More

by Yvette Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Hello Yvette, I hope you're enjoying your Fait. We hope we can help you in the future with your next vehicle. Stay safe, Carlos De La Luz

November 10, 2019

Excellent World Class Services I am extremely happy with the service my vehicle received. The Service Department is courteous and helpful. Paul the Service Manager Is a true profe More

by YOUPLAYSOCCERTOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his staff, thank you. We hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

November 10, 2019

Paul is the best I always feel taken care of and looked out for by Paul. Absolute best customer service a person could ask for! Thank you so much Paul! More

by Wendi Kenya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you, is what Paul would say. He understands customers have choices, so selecting his Service Department is tremendously appreciated. On behalf of Paul, Thank you. Stay safe, Carlos De La Luz

November 10, 2019

Good experience I was able get the appointment on the day I wanted at the time I needed went I arrived I was greeted with a smile the service explain and the service More

by FAYEJONES789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you, we appreciate the opportunity to service your vehicle and look forward to your next visit. Stay safe, Carlos De La Luz

November 10, 2019

Great and fast service I dealt with Paul who was very progressional and experience in explaining and clarifying tie whole process. He facilitated the whole service process i More

by MJKHOURI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad Paul kept you informed thru out the process of having your vehicle repaired. We look forward to your next visit. Stay safe, Carlos De La Luz

November 10, 2019

Good recall service Paul was polite and informative. Recall done in an hr. My car was washed too which was a pleasant surprise! Saved me money and time. More

by kRISTAL92003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

You have more important thing to do. Let Paul continue servicing your vehicle and get it washed while it's here. Stay safe, Carlos De La Luz

November 09, 2019

Friendly I had good experience with this place. They were so friendly and nice. Armen was so helpful and fast. I recommend this place. THanks guys. More

by V_ANITA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm glad you found us. We hope to keep your business for many years to come. Stay safe, Carlos De La Luz

...
147
...