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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,681 Reviews

1,681 Reviews of Universal Mitsubishi - Service Center

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May 28, 2020

I.love Universal Mitsubishi in Duarte. They are very helpful specially Armen. He's kind and always answer your question. Keep up the good work!!! More

by Diana
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

Hello Diana, we appreciate your kind words. On behalf of Armen and the Service Department, thank you. Stay safe, Carlos De La Luz

May 27, 2020

This dealer has the best c/s I've seen in a long time, when it comes to servicing your vehicles. Paul goes out of his way to make it right. More

by RPARGAR12
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

Our 2nd Name is "CS" :) It makes us happy to hear Paul and his staff performed above your expectations. Thank you for your long term past and future business. Stay safe, Carlos De La Luz

May 27, 2020

Armen always helps me out and hasgreat customer service every time I go to get my car fixed and always tell me what is next to fix on my car. More

by astrozombie6589
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Universal Mitsubishi responded

VOTE for Armen..... We appreciate very much your continued Patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

May 27, 2020

Same complaint since I purchased the car. had to get it diagnosed myself and they refused to fix it. Nice but did not resolve Issues More

by Kimbala44137
Recommend Dealer
No
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Universal Mitsubishi responded

My apologies, I regret to hear our performance fell short. As much as we appreciate accolades, your feedback is just as important. I would appreciate it, if you could give me a call. I'd like to make sure, we learn form our experiences and not victimize any future customers. Stay safe, Carlos De La Luz (818)550.1500

May 24, 2020

I only have my car service there and Paul is the best person in the service department to deal with he always helpful to me More

by Patricia
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Universal Mitsubishi responded

Hello Patricia, we appreciate the confidence you place on Paul and his Staff. It sounds like he's earned your trust. Thank you, we look forward to your next visit. Stay safe, Carlos De La Luz

May 21, 2020

Excellent service. Paul did a great job explaining the service in detail and keeping me updates when they were needed. The car was ready on time More

by LEOARALLES
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Universal Mitsubishi responded

Fantastic, we're glad you where satisfied with your visit and the work done. We look forward to your next visit. Stay safe, Carlos De La Luz

May 20, 2020

Paul is great! Always takes care of me when I bring my car in for service. Fast and efficient. Hard to find dealership service that makes it this easy. More

by christopher.ak.young
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Universal Mitsubishi responded

Christopher, thank you for your continued business. Paul practices a simple philosophy, take care of customers a 100% so they want to come back. We look forward to your visit. Stay safe, Carlos De La Luz

May 20, 2020

Always great service, everyone is always so nice and makes you feel welcome. I appreciate Paul always taking the time to explain what services are being done and the ones to prepare for, always so frien More

by PATTYREYES83
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Universal Mitsubishi responded

Hello Patty, it gives us tremendous pleasure to here of the continued satisfaction you receive when bringing your vehicle to Paul. We thank you for your patronage. Stay safe, Carlos De La Luz

May 20, 2020

Fair, clear, and easy service Came in for a A/C repair issue. Paul was very helpful from the start--clear, communicative, and without the pushy pretense that might be expected of d More

by ALEX.JONES91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Universal Mitsubishi responded

Hello Alex, we are extremly happy Paul was able to assist you with getting your vehicle repaired right. Continue enjoying your vehicle for many years to come and look forward to your next visit. Stay safe, Carlos De La Luz

May 18, 2020

Paul helped us. He was very professional. We were offered a very good deal for our tires and alternative vehicle. Paul always knows what we need that’s why we like to come back to get our vehicle services at More

by BETTYBOLOR
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Universal Mitsubishi responded

Hello Betty, we appreciate the effort you make bringing your vehicle to Paul and Universal Mitsubishi. We're glad he continues to give you a reason to come back. We look forward to your next visit. Stay safe, Carlos De La Luz

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