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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,665 Reviews

1,665 Reviews of Universal Mitsubishi - Service Center

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May 16, 2021

I don’t had an appointment, but it only take about two hours to complete the work, and the service manager is very friendly, helpful and professional. Great service. More

by A_L_TAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Universal Mitsubishi responded

Thank you so much for sharing your experience and 5 Star review. I hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 16, 2021

Paul and his team takes great care of my car problems. I actually pass by another Mitsubishi dealership to get here. I don’t like the sales dept guys because they’re so rude esp over the phone so I probably More

by Jk111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Universal Mitsubishi responded

Thank you so much for choosing us to Service your vehicle. I appreciate the effort and sacrifice you make have Paul take care of your vehicles needs. I appreciate your candidness, but can't help to be troubled of how you feel about our Sales department. I need to apologize if we've wronged you, Please give me, I'd like for to share more with me. I'd like to make sure we don't wrong anyone else. Stay safe, Carlos De La Luz

May 16, 2021

Great service. Armen completed the oil change fast and I was on my way. I would strongly recommend everyone to use universal mitsubishi for all purchase and service needs. A+ More

by alkotol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Universal Mitsubishi responded

I'm glad we where able to get you on your way quickly. On behalf of Armen and his crew, thank you and look forward to see you on your next visit. Stay safe, Carlos De La Luz

May 14, 2021

Paul and company staff were very friendly and matched/ beat any other dealerships prices!! 10/10 all around , thanks again for everything you guys are awesome! More

by Gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you Gustavo, I appreciate you taking the time to share some kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz

May 14, 2021

Everything was great as always! I like that Paul always gives me recommendations and breakdown the prices for each service at it’s lowest price and let’s me decide. He doesn’t push me to do whatever servic More

by FRANZDENMARC.SAYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Thank you for sharing your experience and 5 Star review. I hope you continue choosing Paul and his staff to good care of your vehicle. Stay safe, Carlos De La Luz

May 14, 2021

Very helpful and definitely cares about the customers. I really appreciate Paul in the service department. Outstanding job thank you for your dedication and fast work. More

by MICHAEL@SANDERSLOCK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Universal Mitsubishi responded

Hello Michael, I appreciate your recognition of Paul's commitment to his customers needs. We hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 09, 2021

excellent customer service! gave constant updates! Paul excellent customer service! gave constant updates! Paul was very attentive, honest, and constantly gave service updates. mechanics who were walking More

by PAO_OTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Universal Mitsubishi responded

Thank you very much for your 5 Star review. I'm glad you appreciated Paul's process while getting your vehicle serviced. I hope we can continue earning your business and taking care of your vehicles needs. Stay safe, Carlos De La Luz

May 08, 2021

Pal was very friendly and understanding of my car problem. He gave me a good advice how to tow my car to the dealership and fixed the car in timely manner. He is a great asset to your company. More

by KMAVIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Universal Mitsubishi responded

I'm glad Paul was able to advice and assist to resolve your vehicles needs. I hope you continue choosing us to service your vehicle. On behalf of Paul and his staff, thank you. Stay safe, Carlos De La Luz

May 07, 2021

Everyone in the service department is helpful and very friendly. I called and I was able to get an appointment the next day for service. More

by SCORPIOTOO78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Universal Mitsubishi responded

Our Service struck again :) Another satisfied customer. Please know how much we appreciate the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

May 05, 2021

They were professional and completed the work as required. They gave me a written description of all the work that was done and advised me of the work that might be required in the future. They were More

by ARTMTNLORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Universal Mitsubishi responded

On behalf of our entire Service department, thank you. We appreciate you taking the time to share your experience and 5 Star review. I hope you continue giving us the opportunity to Service your vehicle. Stay safe, Carlos De La Luz

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