Carlos De La Luz

Shady business — vehicle condition was misrepresented I would strongly recommend doing your own research before purchasing a vehicle from this dealership. When I purchased my car, the d misrepresented I would strongly recommend doing your own research before purchasing a vehicle from this dealership. When I purchased my car, the dealership showed me a clean Carfax, which gave me confidence that the vehicle had never been in an accident. After the purchase, I ran the vehicle through other vehicle-history reports and discovered that the car had actually been involved in an accident that was not reflected on the Carfax they showed me. I also discovered issues with the passenger seat. It was not the original seat that belonged in the vehicle and appears to have been taken from a different model. On top of that, there was paint/bodywork that appeared to have been covered up. Over time, the cover-up began to deteriorate and the underlying issues became more noticeable. Had I known the true history and condition of the vehicle, I would not have purchased it or would have negotiated a significantly different price. The biggest issue is the lack of transparency. A dealership should be upfront about a vehicle’s accident history, repairs, and condition rather than allowing a buyer to believe they’re purchasing a clean vehicle based on a Carfax report. I would be very cautious purchasing a used vehicle here. Get multiple vehicle-history reports and have the car independently inspected before signing anything. More

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Everyone I dealt with was very professional and understood what I was willing to pay and dealt with me based upon those parameters understood what I was willing to pay and dealt with me based upon those parameters More

by SJG1 Verified Customer Verified Customer

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On line I found the dealer and the service was very good tikli and Bob made me very comfortable tikli and Bob made me very comfortable More

by john.nikk@ Gmail.com Verified Customer Verified Customer

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bobby made my car buying experience easier than I ever expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance lady was amazing too, she made the transaction very easy and was very helpful More

by TEATOM2001 Verified Customer Verified Customer

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Everyone at this dealership was kind and helpful. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. More

by PUPPMARY Verified Customer Verified Customer

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My salesman was Oscar! He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his deal. If he does not get the full commission I will never deal with your dealership again or recommend you guys to anyone. Oscar was the only one who felt genuinel and kind without pressure! You need to get more salespeople like him. More

by ernie_pacheco Verified Customer Verified Customer

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I first inquired about a vehicle I was interested in listed on the website. From the moment of first interaction (which was very quick and responsive), I had nothing but positive interactions. Tiki, the listed on the website. From the moment of first interaction (which was very quick and responsive), I had nothing but positive interactions. Tiki, the finance manager and Internet specialist was wonderful to work with, and so was Oscar, who was eventually the sales person that assisted me. Thank you, Universal Mitsubishi for being up front during my transaction with you! More

by richieprieto Verified Customer Verified Customer

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Great reps thru out entire process. They all went out of their way to try and accommodate me They all went out of their way to try and accommodate me More

by fishermich02 Verified Customer Verified Customer

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Carlos De La Cruz sold us a 2017 Toyota Marai for 6,966. when he knew the vehicle has no value, he knew we cannot find a Hydrogen station near by, he knew the vehicle still at the bank and an individual on when he knew the vehicle has no value, he knew we cannot find a Hydrogen station near by, he knew the vehicle still at the bank and an individual on the title, he knew we would bring the vehicle back so he trick us into not signing the 48 cancellation policy. Dont trust him and don't trust Universal Mitshubishi in Van Nuys. More

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Excellent service from all of the people we interact whit and we like the car so far and we like the car so far More

by JMEGENERALCONSTRUCTION Verified Customer Verified Customer

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