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48 Reviews of Carlos De La Luz
April 19, 2024
BEWARE! Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was bang Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was banging and Tesla service said new CV joints needed at cost of$2800. No way the dealer drove this car and confirmed good working order and if they did, they misrepresented it (ie lied) to buyer. I would never buy from them again and for sure do NOT buy a used Tesla from them unless you take it to Tesla service yourself and pay for them to check it out. You cannot trust these guys to have done anything to test drive car. Now dealer refuses to communicate and discuss compensating me for critical repairs needed on a brand new car. I thought they were different but they are not - don’t trust their review of used car without verifying with qualified 3rd party. They say they sell a lot of used Teslas but they seem to know nothing about them or are just plain dishonest. More
by cb54
Verified Customer
Helpful 
April 02, 2024
The car buying process and car deals were fair. Zakk was great throughout the entire process and even afterwards. Only issue was with the manager who hung up on my husband when he was expressing hi Zakk was great throughout the entire process and even afterwards. Only issue was with the manager who hung up on my husband when he was expressing his dissatisfaction with not having a loaner ready as promised. Unacceptable customer service. More
by DC.79
Other Employees Tagged: Zakk Kim
March 25, 2024
Friendly, helpful, pleasant I would recommend this dealer to anyone shopping for a new car. dealer to anyone shopping for a new car. More
by DEKOSMAN
Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios , JC Gonzalez
March 18, 2024
We recently purchased a used electric car at Universal Mitsubishi, and our experience was fantastic! A huge shoutout to Carlos and Saul for going above and beyond to get us into the perfect vehicle. They Mitsubishi, and our experience was fantastic! A huge shoutout to Carlos and Saul for going above and beyond to get us into the perfect vehicle. They were incredibly knowledgeable, patient, and truly listened to our needs. Thanks to their dedication, we're now cruising around in a fantastic ID.4. If you're looking for a new or used car and a top-notch buying experience, we highly recommend visiting Carlos and Saul at Universal Mitsubishi. More
by john@prock.net
Other Employees Tagged: Saul Turcios
March 08, 2024
Everyone here was so helpful , nice to work with, no jacked up prices, and straight to the point! jacked up prices, and straight to the point! More
by DREAA.AVINA
Other Employees Tagged: Bobby Gharibian, Saul Turcios
March 04, 2024
The dealer was very patient with me and gave me all the information I needed to make my car buying decision easy. information I needed to make my car buying decision easy. More
by VANCERICARD
Other Employees Tagged: Saul Turcios
February 04, 2024
Very professional and knowledgeable staff, especially our lovely Tiki ❤️. Love you guys and thank you for everything 💪💪 lovely Tiki ❤️. Love you guys and thank you for everything 💪💪 More
by Vahe Sayan
Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios , JC Gonzalez
January 25, 2024
I was very happy with the service. I am very happy with the help they gave me. I am very happy with the help they gave me. More
by CELIAMEDINA07
Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios , JC Gonzalez
January 20, 2024
Juan, Carlos, and Tiki made the experience of leasing a new 2024 Outlander a wonderful experience, The wife and I left there feeling quite happy! new 2024 Outlander a wonderful experience, The wife and I left there feeling quite happy! More
by pthomas1937
Other Employees Tagged: Tiki N, JC Gonzalez
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