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Universal Mitsubishi - Service Center

Sherman Oaks, CA

4.9
1,661 Reviews

1,661 Reviews of Universal Mitsubishi - Service Center

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March 21, 2021

I would like to say thank you so much to Armen. He’s always so helpful and goes above and beyond his needs to accommodate my every needs. Great customer service. Never a dull moment. Thank you so much. More

by AVILARUDY03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Universal Mitsubishi responded

On behalf of Armen and the Service Department we're tremendously appreciative of your continued patronage. We look forward to servicing your vehicle for man more years to come. Stay safe, Carlos De La Luz

March 20, 2021

My experience was excellent and pleasant like always. I had my service taken care of. Great customer service and professional. Thanks a lot for everything.. More

by Rravago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Universal Mitsubishi responded

Thank you for your kind words and 5 Star review. We hope you continue choosing us for your automotive needs. Stay safe, Carlos De La Luz

March 19, 2021

I received superb service both times. Paul took care of all rental issues while my car was being serviced and kept me updated daily with all issues. More

by aavila_g
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2021 -

Universal Mitsubishi responded

Thank you for choosing our Service department to take care of your vehicles needs. On behalf of Paul and his entire staff, again thank you. Stay safe, Carlos De La Luz

March 18, 2021

Came here for regular maintenance on my suv and was helped by a hard working team that answered and made sure my needs were done. Great customer service that I will definitely keep coming back! More

by Spedeter076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

Thank you for your kind words. We hope you continue choosing our Service department to take care of your vehicles needs. Stay safe, Carlos De La Luz

March 15, 2021

excellent work by Paul Tokatlyan. very helpful, attentive, friendly, respectful, and direct. Know your job. Whenever I go I get good attention. Always willing and with a good attitude. More

by YEZMINALARODO22
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

Thank you so much for your kind words. Your comments are humbling , we appreciate your acknowledgment of our efforts. We hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz

March 14, 2021

Thank you Arman for doing such a efficient job changing my oil and I love the car wash also, have a great day.like always. More

by hi2tc2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

Thank you for giving us the opportunity to service your vehicle. Armen and his Staff make an effort to make your visit a pleasant one. We appreciate your 4.4 Star review. Tell us how we can improve to earn a 5 Star. Stay safe, Carlos De La Luz

March 12, 2021

I brought my car in immediately after discovering coolant residue sprayed all over the interior of my engine. They were quick to diagnose it as a cracked radiator and were extremely accommodating with my tim More

by arenasdevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

I'm sorry for the inconvenience, but happy to hear the issue was resolved quickly. Thank you for mentioning Paul & Armen's efforts, we hope you'll contact us if we could be of any help in the future. Stay safe, Carlos De La Luz

March 11, 2021

Service Department Goes above and beyond And really Service Department Goes above and beyond And really take the time to explain the services you need and why. Thank You Paul ! My preferred Mitsub More

by CARLOS.HUIZAR10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

Hi Carlos, I'm glad and his staff meet your expectations. We look forward to giving you the same exceptional service every time you come in. Stay safe, Carlos De La Luz

March 11, 2021

Amazing service as always! Had a freak accident where the new battery they put in had a crack and they replaced and cleaned up all the damage from it. No hassles. Thanks Paul! More

by STEPHANOTIS79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

Good morning Stephan, I'm glad Paul was able to take care of the battery issue. We apologies for any inconvenience. Thank you for your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

March 09, 2021

Made mistake in previous survey with the service rep name. It was Armen Y. However, all are excellent Reps. Including the Rep I spoke with to make my appt More

by MSJGADBURY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Universal Mitsubishi responded

Armen it is :) Thank you so much for your continued business. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

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