Victor Arana

I had a good experience, nice and cordial staff . I was pleased with my purchase I was pleased with my purchase More

by ANG4TX Verified Customer Verified Customer

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Universal is always a great place to buy a car. This is my 4th car from them. Will continue to come back whenever we have another need. This is my 4th car from them. Will continue to come back whenever we have another need. More

by Rperez11 Verified Customer Verified Customer

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Raúl was very helpful, down to earth, knowledgeable and supportive on all my concerns. I felt very comfortable with the service. supportive on all my concerns. I felt very comfortable with the service. More

by IVET62 Verified Customer Verified Customer

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Thank you for all your help. The guy that helped me was very nice. Will come back The guy that helped me was very nice. Will come back More

by laurent012368 Verified Customer Verified Customer

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Excellent service and customer service. Raul Ruiz and Mr. Victor Arana did the impossible to give me an exceptional attention. I really appreciate it Raul Ruiz and Mr. Victor Arana did the impossible to give me an exceptional attention. I really appreciate it More

by ALIOSKA620 Verified Customer Verified Customer

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Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. More

by ARIXAMIROSILA Verified Customer Verified Customer

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I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this." Another manager came over and I told him about Victor's rude behavior. Victor doesn't work on commission so he doesn't care if the sale is lost. No more Universal Nissan for me More

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Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car Desiree Puglia for her patience and support on buying our car More

by MARIAFERP21 Verified Customer Verified Customer

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* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More

by Yt Verified Customer Verified Customer

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All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing bod an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable. More

by bd Verified Customer Verified Customer

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