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Universal Nissan

Orlando, FL

4.6
2,394 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,394 reviews

November 26, 2018

Easy dealing with Billy Had a great experience buying from Billy King, he walked us through the whole process from beginning to end. he not only got us the Pathfinder we want More

by Malena_ismael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy King
Nov 29, 2018 -

Universal Nissan responded

Thank you for this great feedback! We are happy to hear that Billy made your car buying process a hassle free experience, Congrats!

November 24, 2018

Diana en VIP extraordinaria Diana en vip es un ser humano con amplio conocimiento y expectacular. Sobrepaso mis expectativas. 100 % recomendada. QDTB exito que nos vemos pronto More

by Luis Julio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Colina
Nov 29, 2018 -

Universal Nissan responded

Thank you!

November 24, 2018

Gracias por tanto, Diana #sevendensonrisas Diana; Gracias por todo lo que hiciste por mi familia. Siempre con una sonrisa encantadora. Sabios consejos la recomiendo QDTB y éxito. Eres súper b More

by Joseph Javier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Colina
Nov 29, 2018 -

Universal Nissan responded

Thank you!

Nov 29, 2018 -

Universal Nissan responded

Thank you!

November 20, 2018

Altamente recomendada Gracias por su amabilidad y toda la gestión que hicisteis por mi y familia. Estamos muy contentos con todo el esfuerzo. Hoy soy #VIP eres la mejor qu More

by Familia Rodríguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Colina
Nov 24, 2018 -

Universal Nissan responded

Thank you for sharing this kind review!

November 20, 2018

Diana Colina excellent I want to thanks Diana Colina for her patience. She’s a sweetheart and she will do anything to get want you want. I highly recommend her. Please come More

by Ary39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Colina
Nov 24, 2018 -

Universal Nissan responded

Thank you Ary39 for taking the time and letting us know that your experience with Diana went great! Thank you for the recommendation and don't hesitate to let us know that we are here for you!

November 19, 2018

Ripped off “under warranty” The experience started off in a very friendly and personable manner. During the test drive of the vehicle I ended up buying, we all heard a troubling More

by Krysta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Crespo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean-Louis Gerarad
Nov 23, 2018 -

Universal Nissan responded

Krysta, Thank you for bringing this to our attention and we do apologize for any inconvenience that you may have experience with us. The behavior you describe goes against our current policies and is not characteristics of our team. Above all else, providing excellent customer service is our main goal and we apologize for the inconvenience and we will be looking further into your file.

November 16, 2018

Awesome I genuinely had a great experience at the dealership. The staff was very friendly, attentive and extremely knowledgeable. I’d definitely recommend thi More

by Shadrach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pinkney King
Nov 29, 2018 -

Universal Nissan responded

Thank you Shadrach for taking the time and letting us know that Pinkney was of great help. Congrats!

November 14, 2018

Great experience! Ask for Diana Colina if you’re looking to purchase a car. She’s knowledgeable, nice, and will do anything in her power to get you to drive off a new More

by Johns1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Colina
November 10, 2018

I would like to thank Angelo Rivera Quiero agradecer a Angelo Rivera por ayudarme con la compra de mi 2019 Frontier SL, y por ser súper profesional y el trato fue excelente, yo sé lo rec More

by Ramon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2018

Buen servicio Gracias William Sanchez por su buen servicio excelente experiencis en la compra de nuestra hyundsi Santafe lo recomendamos sin duda alguns nos consigu More

by Nkdia1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Universal Nissan responded

Thank you!

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