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Universal Nissan
Orlando, FL
2,602 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,602 reviews
October 26, 2020
Buying a new car is never easy: So many choices and options to evaluate. I came to Universal Nissan through the Costco Auto Program. From the moment I arrived, I was greeted and made to feel comfortabl options to evaluate. I came to Universal Nissan through the Costco Auto Program. From the moment I arrived, I was greeted and made to feel comfortable. Austin was a great guide through the process, dealing with my questions and concerns in a knowledgeable and professional manner. While I probably won’t be buying another vehicle any time soon, I would select Universal Nissan as my first choice More
by Sloanwr
October 21, 2020
I purchased a new Rogue last night. I am very happy with the experience. Austin is a great sales representative - very knowledgeable and enthusiastic about the product. Universal Nissan ismade a very smart the experience. Austin is a great sales representative - very knowledgeable and enthusiastic about the product. Universal Nissan ismade a very smart move in hiring him! I don't plan on purchasing another car for a while but will gladly recommend him to friends and family. More
by M Kelly
Employees Worked With
September 23, 2020
Gracias Angelo Rivera. Great car buying experience;. made it as painless as could be and answered all my questions and concerns. Will give your name to friends/family. made it as painless as could be and answered all my questions and concerns. Will give your name to friends/family. More
by Aleidac
Employees Worked With
August 23, 2020
Everyone was very helpful and made my lease work for me, I was very satisfied with everyone that helped with my purchase.. Jake was super helpful and patient! He even bought my lunch!! Can’t beat service l I was very satisfied with everyone that helped with my purchase.. Jake was super helpful and patient! He even bought my lunch!! Can’t beat service like that! More
by Florraine21
Employees Worked With
July 21, 2020
My worst ever experience at a dealership. Lied to by everyone I dealt with. Terrible customer service. Paperwork not submitted to banks properly. “We always have problems with them” direct quote from everyone I dealt with. Terrible customer service. Paperwork not submitted to banks properly. “We always have problems with them” direct quote from one bank. Go anyplace else. More
by Hayes820
July 18, 2020
There is a reason why I always come to universal Nissan and his name is Angelo Rivera who makes it easy to decide and go the extra mile for me, I highly recommend him.thank you Angelo. and his name is Angelo Rivera who makes it easy to decide and go the extra mile for me, I highly recommend him.thank you Angelo. More
by Peterk99_98
Employees Worked With
July 07, 2020
Jorge Prada in the service department always gives 5 star service! The dealership is nice and friendly and has a great little restaurant inside. The service department is why you come back here though! service! The dealership is nice and friendly and has a great little restaurant inside. The service department is why you come back here though! More
by mcdirect28
Employees Worked With
Jorge Prada
July 06, 2020
Bought my 2nd car from Billy. I felt very relaxed with him. He works hard to give you what you want. Doesn't pressure you. He gets 5 stars from me. 😊 him. He works hard to give you what you want. Doesn't pressure you. He gets 5 stars from me. 😊 More
by debbie Kissimmee
Employees Worked With
Billy King
July 01, 2020
I really enjoyed my experience! I wanted to walk out of the dealership with a new car and Richard gave me all my options and we were able to find something that works! Very happy with the vehicle and the c the dealership with a new car and Richard gave me all my options and we were able to find something that works! Very happy with the vehicle and the customer service! More
by rosannataruru5342
Employees Worked With
