Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Nissan
Orlando, FL
2,599 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,599 reviews
October 31, 2019
Will Morris was so professional and courteous I really enjoy the experience. I definitely will not only use Will again but the company also . In today society it really was nice to meet and talk to someo enjoy the experience. I definitely will not only use Will again but the company also . In today society it really was nice to meet and talk to someone so pleasant and nice and actually listen to the customer. I was just shopping around for future purchase More
by Queen
Employees Worked With
Will Morris
October 27, 2019
Great experience! Thank you William Sanchez for the way you treated us , without pressure you helped us to find the best deal for me and my family I definitely recommen Thank you William Sanchez for the way you treated us , without pressure you helped us to find the best deal for me and my family I definitely recommend you guys ! More
by juan
Employees Worked With
October 23, 2019
I went to Universal looking for a Car a Victor Arana gave me all the information that I needed. I bought a Nissan Altima. Love it. Truly recommend Victor me all the information that I needed. I bought a Nissan Altima. Love it. Truly recommend Victor More
by Pili
Employees Worked With
October 20, 2019
Customers BEWARE! Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a picku Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a pickup truck. Gilberto the salesman told me that the used “like new” Frontier could be the best to fit my situation because of the rebates and to get more money for my trade in. He came with some numbers and I was not into the deal, that’s when Ruben Matos came in and offered me a utility rack, full gas tank and a gift card. I told Gilberto that I need to make a payment on my Honda and he told not to make the payment and ask me for that money to put it as down payment. Everything was peaches & cream until I signed the contract. Now all of the sudden Gilberto is passing the ball to Ruben and Ruben to the finance guy and viceversa. I end up signing a contract without having any rebates apply to the price, a higher interest rate on the loan, the rack never installed, no gas card, no gift card and nobody seems to care. Now Honda financial is asking for the payment and I have been told by Gilberto that I’m behind on my payments and is my responsibility to bring it up to date. My experience with Universal Nissan has been a total nightmare. More
by Csrohena
October 13, 2019
Amazing experience! Will Morris was very patient, through, and understanding with my needs. Great salesperson go see him!! A wonderful dealership experience will send oth Will Morris was very patient, through, and understanding with my needs. Great salesperson go see him!! A wonderful dealership experience will send others to shop here More
by Carol W.
October 13, 2019
Outstanding Car experience DCSmith here. Came into the dealership on Oct 11,2019 Experience was Outstanding. Angelo Rivera and his team treated me like a royal retired veteran s DCSmith here. Came into the dealership on Oct 11,2019 Experience was Outstanding. Angelo Rivera and his team treated me like a royal retired veteran should be treated. Fast and courteous. I commend his service as the best. I will recommend my friends and colleagues to choose Universal Nissan for their next vehicle. Job well done. God speed. More
by Trackhawk12
October 01, 2019
Visited this location looking for a used car and will definitely return when making a purchase. The sales guy Will Morris answered all our questions and was ver polite. He seemed very knowledgeable and h definitely return when making a purchase. The sales guy Will Morris answered all our questions and was ver polite. He seemed very knowledgeable and had patience knowing that we weren’t ready to purchase, he still showed us a couple used cars. More
by TurboG51
Employees Worked With
Will Morris
October 01, 2019
Googled the nearest Nissan and got this location and so glad I did. Was greeted by Will Morris and he gave me all the information I needed. Very courteous and was kind enough to offer me a test drive. Seem glad I did. Was greeted by Will Morris and he gave me all the information I needed. Very courteous and was kind enough to offer me a test drive. Seems like he's an asset to Nissan. Dealership overall seems very good. More
by Beauty4
Employees Worked With
Will Morris
September 30, 2019
Buy car Exellent custumer services he was amaizing ihe ecplain everything and super patience with me im gonna buy the cars for him now his name is Will Morris Exellent custumer services he was amaizing ihe ecplain everything and super patience with me im gonna buy the cars for him now his name is Will Morris More
by Crespo87654
Employees Worked With
Will Morris
