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Universal Nissan
Orlando, FL
2,610 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 2,610 reviews
January 24, 2017
Excellent sale experience Awesome customer service the gentlemen Ruben Matos greeted me and assisted me on finding the right 2017 Nissan Rogue and took the time to explain the Awesome customer service the gentlemen Ruben Matos greeted me and assisted me on finding the right 2017 Nissan Rogue and took the time to explain the new features of the vehicle and I took it for a test drive I would highly recommend anyone looking for a vehicle to go to Universal Nissan its the place to go the customer service is a very family atmosphere and friendly an as a previous Nissan owner I recommend this dealer to friends and family and in the future would be looking to go there to make my purchase and service. Thank you Universal Nissan and my deepest gratitude to my sales consultant Ruben Matos and Hiram Rivera of Finance. More
by Varela5149
January 19, 2017
sales Great customer service the two gentlemen Now help me were amazing with me to get me the right deal for me and my family thanks so much Great customer service the two gentlemen Now help me were amazing with me to get me the right deal for me and my family thanks so much More
by vazquez450
January 16, 2017
Excellent Great service and really nice people! I love my new car and offered me good options, I left with more of what I was looking for! Great service and really nice people! I love my new car and offered me good options, I left with more of what I was looking for! More
by Mojicacj
Employees Worked With
January 15, 2017
It was fantastic and very happy I can't complain doing business in universal Nissan Aaron Blazer, Juan Crespo and Christopher Keller were very helpful and patiently with us until we I can't complain doing business in universal Nissan Aaron Blazer, Juan Crespo and Christopher Keller were very helpful and patiently with us until we were ready to make that decision... and must important that they never put pressure. They always leave us space and gave time in order that the whole process was very smooth. More
by Newcarmagie16
Employees Worked With
Other Employees :
Adriano De Oliveira, Christopher Keller, Aaron Blaser
January 14, 2017
Scammers I purchased a vehicle from universal nissan on December 11 drive home and two days after purchase the car stalled on me in traffic. Contacted the deal I purchased a vehicle from universal nissan on December 11 drive home and two days after purchase the car stalled on me in traffic. Contacted the dealership and got no response for another 2 days. I told them to resolve the issue or I would file a BBB implant as well as a complaint with the office of consumer affairs. Still no response so I filed a complaint after taking the car for a diagnostic at another nissan dealer and was advised they sold me the vehicle with a bad alternator and showed me the detail from the diagnostic they had run. I have since repaired the car and requested a reimbursement which the shop has since refused to Provide. if you decide to buy a car don't go here they hound you with texts and phone calls to get you to come in and once you purchase they are nowhere to be found to help you resolve your concerns. I can say without hesitation I have never dealt with a more dispicable dealership. RUN.. don't walk!!! as far away and to another dealership for your money. You will be better served. More
by Lammie82
Employees Worked With
January 11, 2017
Sales frank diaz Excelent customer services and sales. The seller was respectful and attentive all time. He made me feel calm and confident .This is the best service Excelent customer services and sales. The seller was respectful and attentive all time. He made me feel calm and confident .This is the best service More
by Sammy66
Employees Worked With
Frankellis Diaz
January 10, 2017
Josh was the reason I came back. Professional, no pressure! Josh did an excellent job. I felt like he was really looking out for me as a customer. Please ask for Josh. I had one person there that tried to press Josh did an excellent job. I felt like he was really looking out for me as a customer. Please ask for Josh. I had one person there that tried to pressure me so I left. I came back and dealt with Josh only and my experience was great. More
by Weknowwhatwewantok
January 03, 2017
I. Pabon I'll definitely recommend to see Ruben. Great customer service, professional and patient. Very helpful! Great and smooth great experience, from inter I'll definitely recommend to see Ruben. Great customer service, professional and patient. Very helpful! Great and smooth great experience, from internet approach, sales and finance team. Overall good place to buy from! More
by I. Pabon
January 02, 2017
My experience at Universal Nissan Everyone was friendly and professional. There was no pressure in trying to convince me to purchase a vehicle. I have heard other people complain abou Everyone was friendly and professional. There was no pressure in trying to convince me to purchase a vehicle. I have heard other people complain about how they spent the whole day at the dealership. I was in and out within four hours with my new vehicle! More
by surprise
Employees Worked With
Abdel Adnane
December 31, 2016
Crooked! Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charg Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charge me $200 to fix it. I refused to pay. I was able to find a way online to fix it for $6! Please, please trust me and take your business elsewhere. Thank you. More
by Dathomas_USMC
Employees Worked With
Service Manager
