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Universal Nissan

Orlando, FL

4.6
2,603 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,603 reviews

January 03, 2017

I. Pabon I'll definitely recommend to see Ruben. Great customer service, professional and patient. Very helpful! Great and smooth great experience, from inter More

by I. Pabon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janlique Vasquez
January 02, 2017

My experience at Universal Nissan Everyone was friendly and professional. There was no pressure in trying to convince me to purchase a vehicle. I have heard other people complain abou More

by surprise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdel Adnane
December 31, 2016

Crooked! Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charg More

by Dathomas_USMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Jan 02, 2017 -

Universal Nissan responded

Dustin. We apologize for the experience you had here at Our Dealership. We strive to create the best possible experience for all of our customers and we are sorry you didn't experience it. We would like the opportunity to speak with you. A member of management will be reaching out to you.

December 31, 2016

Excellent service! Amazing costumer service, very knowledgeable staff and from the beginning to the end of the deal genuine people. Very smooth process. The team invol More

by Yanelda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriano De Oliveira
December 29, 2016

My nissan The salesman was very helpful in getting me the car i wanted he showed me all the autos in the price range and made sure the car i pursued was satisfa More

by Harold the painter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2016

Good buying experience I had an excellent experience with the dealership. Mr Ahmed was excellent in explaining everything about the car and all the features that it had. He More

by Mahmoud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2016

Great service It was great service, Chris helped me out with all my needs and was able to get me the vehicle and payments I wanted. I recommend without reservation. More

by Janelysar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2016

Surprise I did not intend to buy a new car today. As a matter of fact, I was intent on saying no to any attempt to sell regardless of the deal. Anticipating a More

by kdbarros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deya Oumallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Leblanc, Ikhbayar "Yogi" Yeruult
December 24, 2016

Purchasing a new car Dealt with Ruben for a few hours but he kept positive and understood what I was looking for He was patient and accomodating I recommend him to pot More

by Insider2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2016

complacido Muy complacido con el trato.. Lo recomendaria a todo aquel que lo necesite. El Sr. Eric Marrero nos atendio muy cordialmente y siempre positivo en la More

by govi123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Marrero
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