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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
2,599 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,599 reviews

October 27, 2022

My salesman Keith Priestley made my sale so easy. I bought a beautiful 2017 Nissan Rogue Sport. I love it; it has all the features I wanted. Keith explained everything and showed me how to use all th More

by Lucy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2022 -

Universal Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 26, 2022

Although they were quick to help me find my car, the financing process was terrible and I received different information then when I had originally called about financing More

by JORDANWALLACE004
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I'm not sure
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Oct 27, 2022 -

Universal Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jordan, and hopefully, we can get to the bottom of this. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 26, 2022

Love, love this dealership and Gabriel Carrillo is fantastic he took us through the buying process so smoothly! The staff is very helpful and kind… I highly recommend this dealership and Gabriel Carri More

by Dorothy.costine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Universal Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Dorothy, for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 22, 2022

Extremely professional and accommodating. We did not feel pressured and the process was short and sweet. I am now looking for another vehicle through them. Highly recommended. More

by HPADUA1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad Angelo was able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 18, 2022

Angel was awesome and easy to work with. He took his time to show all vehicles within stated price range More

by CMAGS1212
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
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Oct 19, 2022 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 16, 2022

They are great sellers, I’m in love with new car. They do amazing job More

by FABIOCHIQUITO12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Crespo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Universal Nissan responded

Fabio, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 15, 2022

Great selection of cars to choose from. I like the variety Nissa Dealer has in store. More

by Abielestrada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
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Oct 17, 2022 -

Universal Nissan responded

Thank you for your business and this review. We're happy to hear Angel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 13, 2022

Excelente empleado y muy respetuoso y paciente lo recomiendo al maximo tremendo y muy atentó More

by Josvi0419
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
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Oct 14, 2022 -

Universal Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Nissan. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 11, 2022

very professional the sales person and everyone who helped me get in my vehicle was top notch people will be back when it’s time too buy again More

by TITTER12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Matos
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Oct 11, 2022 -

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 11, 2022

Good experience totally will recommend this place to buys next car ,thanks to Angel for all your help More

by @msn.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
Report | Print
Oct 11, 2022 -

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Angel and our team, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Oct 11, 2022 -

@msn.com responded

Thanks you for everything

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