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Universal Nissan

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.6
2,602 Reviews
Dear Valued Customer, Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Nissan? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12785 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 2,602 reviews

October 01, 2022

I was needing a car really bad when I got there I didn’t know what I wanted but Mr William was very nice helping to get the car I really appreciate it may God give you more patience to keep helping others. More

by GENESE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Universal Nissan responded

Thank you so much for taking the time to share your fantastic feedback with us. We are delighted to learn about your positive experience here with William. Congratulations on your new vehicle! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

October 01, 2022

Excellent customer service! !! Made sure that I was able to get what I wanted and made sure it was within my needs.. More

by VANSEAN1970
Recommend Dealer
Yes
Employees Worked With
Jeffery
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Oct 03, 2022 -

Universal Nissan responded

We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit. Congratulations on your new purchase, Sean! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 30, 2022

I had a great experience at Universal Nissan. Thank you Luis for your help and kindness. I’ll definitely refer you to my friends and family More

by The Hawk Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire. We are glad to hear you enjoyed your experience here with Luis. It was a pleasure having you at the dealership. We appreciate your five-star review. Congratulations on your new purchase! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 30, 2022

Big shut-out to josh lugo, He was great! Took very good care of us and got us a vehicle within our budget. More

by victorquinto890
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Universal Nissan responded

Congratulations on your new purchase, Victor! Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We truly appreciate your business, Victor. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 26, 2022

Great service and superb customer service. Will recommend this dealership and Javon to everyone I know More

by MROD081962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javon Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javon , Jonathan Arocho
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Sep 27, 2022 -

Universal Nissan responded

We are very happy to hear Javon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 21, 2022

Universal Nissan made it happen! Very friendly and welcoming dealership. Stress free process and very assuring. More

by AMartinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 19, 2022

Awesome salesman! Worked to get me a great car at a great price! Very personable and genuine. Clean dealership, smells great too! Will be back!!!! More

by Jlashawn28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike-- Finance
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Sep 20, 2022 -

Universal Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 17, 2022

They like and don't return texts. I was told the car was a 4cld engine and turns out to be a three. Which I wouldn't have bought. I was only giving one key why is that and I was not More

by TTHUGHES55
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Crespo
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2022 -

Universal Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Sep 17, 2022 -

TTHUGHES55 responded

Tthughes55@gmail.com 6012 windhover drive apt B orlando fl. 4075916675

Sep 17, 2022 -

TTHUGHES55 responded

Looking forward to your response

Sep 19, 2022 -

TTHUGHES55 responded

Timothy Hughes 6012 windhover drive Apt B Orlando Fl 32718 4075916675

September 17, 2022

On behalf of the garcia family Sterling has been an amazing sales man expertise knowledgeable More

by JOSEGARC956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliab Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Universal Nissan responded

Jose, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Eliab, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

September 16, 2022

Everyone was friendly and very knowledgeable about the vehicles. They were informative but didn't pressure us, which I appreciated. More

by MICHELLEB1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Cuevas
Report | Print
Sep 17, 2022 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

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