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Val Ward Cadillac Inc
Fort Myers, FL
1,069 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,069 reviews
August 16, 2025
very good customer service very friendly and everything in timely matter great advisors love working with them in timely matter great advisors love working with them More
by rocko1725
Verified Customer
August 16, 2025
Everyone was friendly, capable and enthusiastic. They also caught a genuine problem with one tire and took care of it. They also caught a genuine problem with one tire and took care of it. More
by mommylunu2
Employees Worked With
August 10, 2025
I've had my Caddy in for service twice so far. once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and once for the DuPont ceramic coating and the second for my super-cruise. Both times, Chris in the service department, was professional, courteous, and friendly. I'm very satisfied with their service department. More
by futuree9
August 01, 2025
500 miles ago I had front tires replaced and paid for an alignment. Driving home, I called Jamie and told him the steering wheel was off center. He said to remind him at the next oil change. This was that o alignment. Driving home, I called Jamie and told him the steering wheel was off center. He said to remind him at the next oil change. This was that oil change on a Saturday and Chris informed me the techs agreed it was off center but they don’t have anyone who can do alignments on the weekend (ridiculous service policy). He asked me to bring in during the week. I did so 3 days later and service manager was very rude in delivering news that you do not warranty alignments. Val Ward fired Jamie supposedly because of complaints. Well I met the nasty female service manager supervisor, my guess is he was fired because he actually stuck up for the customers. Great guy, Jamie is the best service manager I’ve met. Val Ward does not care about the customer. They want to take money from you and get you out the door. Well you lost my business for the Blackwing this fall. More
by gary.pinkerton
Employees Worked With
Jamie vs Chris and nasty supervisor
July 31, 2025
Julio was great and he treated me like family and Jane also was very nice and professional also was very nice and professional More
by BBUGLIO
July 30, 2025
Gary was very friendly and extremely helpful. I’m loving my new vehicle. Thank you I’m loving my new vehicle. Thank you More
by CAT.MCINTOSH11
Employees Worked With
July 24, 2025
If you’re speaking of the service department. I’m just not sure why the service man told my husband the black splay marks were there because that’s where the airbag is. I don’t understand that I’m just not sure why the service man told my husband the black splay marks were there because that’s where the airbag is. I don’t understand that. I’ve worked in an automotive factory. I know what splay marks are and I’ve never heard of any car having marks due to their airbag. More
by Felicia
Employees Worked With
July 16, 2025
Val Ward collision center has been my go to spot for 20 plus years. They're professionalism and quality of workmanship are unmatched. Wouldn't trust my vehicle repairs to anyone else. plus years. They're professionalism and quality of workmanship are unmatched. Wouldn't trust my vehicle repairs to anyone else. More
by DLEFFIN
Employees Worked With
Brady Bavender
July 15, 2025
Always helpful and worked performed as described. Appreciate that they are able to have service available on Saturdays. Appreciate that they are able to have service available on Saturdays. More
by JONELVY
Employees Worked With
