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Val Ward Cadillac Inc
Fort Myers, FL
947 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 951 reviews
May 31, 2025
Jamie is awesome to work with always. He is always super helpful and kind. I know dealing with the public can be challenging from my own work and he is always ready to help and suggest He is always super helpful and kind. I know dealing with the public can be challenging from my own work and he is always ready to help and suggest the best service. Thanks Jamie. More
by jms82406
May 31, 2025
He is a nice guy, but very scattered and inattentive. He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I didn't want. I then had to speak with the service manager who said that they'll change-out the lug-nuts and refund my card. So, in order to get my $250 back, I'd have to drive over an hour each way -- PLUS the time I'd have to be at the dealership for them to do the swap. I'm considering just disputing the charge with my credit card company. More
by JEFF@JEFFPOPICK.COM
Verified CustomerEmployees Worked With
May 31, 2025
great job as always by Dave! work was performed as explained by Dave when car was dropped off work was performed as explained by Dave when car was dropped off More
by CDSPGH09
Employees Worked With
May 31, 2025
I've been taking my Cadillacs to Val Ward for service since I moved here in September, 2020. They have never disappointed me. Great, friendly service. Fixed the first time with no return visits for the since I moved here in September, 2020. They have never disappointed me. Great, friendly service. Fixed the first time with no return visits for the same problem. I always request Jane Flesch for my service rep. She is so accommodating and helpful. I will continue to use Val Ward and Jane Flesch for service. More
by Patrick
Employees Worked With
May 30, 2025
We received great customer service. Our sales person was very professional, helpful and knowledgeable we had the same sales person we had in 2018. Our sales person was very professional, helpful and knowledgeable we had the same sales person we had in 2018. More
by KENTMCLEAN
Employees Worked With
May 30, 2025
The service provided at Val Ward Service Dept. and Dave in particular has been way beyond my expectations, simply outstanding. I would never go to another dealership for purchase or service. and Dave in particular has been way beyond my expectations, simply outstanding. I would never go to another dealership for purchase or service. More
by ROBERTBERANEK
Employees Worked With
May 28, 2025
Excellent buying experience. From the first call to inquire about availability, to being picked up at the airport to delivery--couldn't ask for more from Julio and Val Ward Cadi From the first call to inquire about availability, to being picked up at the airport to delivery--couldn't ask for more from Julio and Val Ward Cadillac. More
by xumuskie91
May 26, 2025
The car looked excellent upon its return. It had been cleaned with excellent detail. The repair work was completed on time and looks great. Thank you to all involved in the repair It had been cleaned with excellent detail. The repair work was completed on time and looks great. Thank you to all involved in the repair More
by AMERICANNEIGHBOR
Employees Worked With
Bonnie Hamm, Scott the body man
May 26, 2025
Dave was so helpful. That is always a plus to have great service. Won't go anywhere else. That is always a plus to have great service. Won't go anywhere else. More
by PSU1BIG10
Employees Worked With
May 25, 2025
Friendly and fast service. TV screen in waiting room keeps you updated on where your car is at in the process TV screen in waiting room keeps you updated on where your car is at in the process More
by SMOLDOVAN125
Employees Worked With
