Val Ward Cadillac Inc

Very efficient. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed. More

We were met by Sam Vince, as was planned. I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less than 3 hours. Very pleased with Sam Vince and Val Ward Cadillac. More

We always have a great experience at Val Ward! The customer service is top-notch, the staff is knowledgeable and professional, and they’re always efficient and careful with the time they have our The customer service is top-notch, the staff is knowledgeable and professional, and they’re always efficient and careful with the time they have our vehicle. Highly recommend! More

good experience, Salesman was professional and friendly. Easy Process throughout. This Dealership from sales to service is top notch. Easy Process throughout. This Dealership from sales to service is top notch. More

Felt customer service was lacking. The opportunity was lost when I said no to the service on the car because I didn’t want to put that much money into it. I would start looking for a n The opportunity was lost when I said no to the service on the car because I didn’t want to put that much money into it. I would start looking for a new car. No suggestion to call salespeople to show me cars. Then charged me a ridiculous amount for diagnostics. I left the lot and drove to another dealer and purchased a new car. More

I recently brought my Cadillac XT4 in for service at Val Ward and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly, professional, and attentive to my conce Ward and I couldn’t be more satisfied with the experience. From the moment I arrived, the staff was friendly, professional, and attentive to my concerns. My service advisor, Jane Flesh, was knowledgeable and kept me informed every step of the way. They took the time to explain what needed to be done and made sure I was comfortable with the service plan before moving forward. The work was completed in a timely manner, and my vehicle was returned to me clean and running perfectly. It’s clear that this service team takes pride in their work and values customer satisfaction. I truly appreciate the attention to detail and the extra effort they put into making sure everything was done right. Highly recommend Val Ward Cadillac if you’re looking for top-tier service and a team you can trust with your vehicle. I’ll definitely be returning for all my future maintenance needs. More

Great team there. Professional and courteous from beginning to end. Treated us like we were family. Professional and courteous from beginning to end. Treated us like we were family. More

Fred Walters was thorough in his information and explanation of the lease option. Great, warm personality explanation of the lease option. Great, warm personality More

On June 16 I began charging our Lyriq to prepare for a trip to St. Petersburg to celebrate our 70th wedding anniversary/. 12 hours later on June 17th. I checked the charge and discovered the charge failed trip to St. Petersburg to celebrate our 70th wedding anniversary/. 12 hours later on June 17th. I checked the charge and discovered the charge failed. I tried to start the charge several times with out success and called Val Ward Service. They tested the complete system but no problems was found. Since our Lyriq did not have enough power for our trip Dave McKinny offered to fully charge the Lyriq so we could go on our trip with out concern and then continue with our testing upon return. We proceeded with our plans and upon return proceeded to try to charge the Lyriq and succeeded in doing so. It seems like previous attempts to charge may have cleared the connectors to enable the connection to take place. BIG THANKS to Val Ward Service Staff More