Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Val Ward Cadillac Inc
Fort Myers, FL
1,061 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,061 reviews
July 11, 2024
The Val Ward Cadillac service department corrected a computer update that my XT5 needed. They entire process was done pretty quick. I've been doing business at Val Ward for the last 12 plus and always computer update that my XT5 needed. They entire process was done pretty quick. I've been doing business at Val Ward for the last 12 plus and always had a good experience. More
by Arcangelo Cape Coral
Verified CustomerEmployees Worked With
July 07, 2024
Service staff is excellent no problem. Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? More
by rlaiacoma
July 05, 2024
My car was recalled 5 days after purchase. No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was very accommodating but I have no car for the foreseeable future. More
by XAPD1
July 04, 2024
I was able to get an appointment quickly and at a time that was good for me. They finished the service in a timely manner. that was good for me. They finished the service in a timely manner. More
by MARYJOWOLF
Employees Worked With
July 02, 2024
Great experience, highly recommend! It was easy, quick and painless. I particularly enjoy doing business with a local dealership. It was easy, quick and painless. I particularly enjoy doing business with a local dealership. More
by JLGH
Employees Worked With
June 30, 2024
The dealershjp and Julio Martinez were absolutely awesome. Julio was great in taking his time and explaining everything. Great experience! Thank you! awesome. Julio was great in taking his time and explaining everything. Great experience! Thank you! More
by HALINAWARREN
Employees Worked With
June 27, 2024
Dealer did not explain the 3 percent charge for using a credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, When I questioned the price the manager emailed me that prices are rising, I asked the price when I checked in and Karina said 141 ish and ended up at !75 for a typical oil change. More
by Bonita Bikes
Employees Worked With
Jamie Martin
