Val Ward Cadillac Inc

same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgusting uber that was filthy and smelled like marijuana... picked car up the next day and got an attitude... car was fixed with a "hard reset" they just unplugged the battery and fuse and replugged....they had to keep my car overnight for that and send me home in a gross uber? Service people at Val Ward have attitudes and are not super helpful. I've purchased three Cadillacs from this dealership in the last 3 years and I'll never buy another one! Not to mention when in February it broke down on a 3 hour trip I was taking...the fuel pump module failed (a KNOWN problem evidently, which SHOULD BE A RECALL before someone gets KILLED!!!) Thank GOD I had gotten off the highway where I would've literally been driven over by a truck as the accelerator just stopped working and the car just rolled to a complete stop!!! I was stuck on the side of the road with my 89 year old mother....I called Val Ward as my car had less than 3k miles on it and they did NOTHING to help me! I'm so thankful for Huston Cadillac in Lake Wales! They went OUT OF THEIR WAY to help me. They took my car right in, sent someone to another dealership to get the part, fixed my car and sent me back on my way within two hours! They're the best! Val Ward is the WORST! More

Jose and Julio were exceptional. They really care about their customers and were extremely honest. It was an exceptional experience. !!!! They really care about their customers and were extremely honest. It was an exceptional experience. !!!! More

Great experience at Val Ward Cadillac. From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very sa From the service rep to the techs everyone was friendly and thorough in providing services and updating me on my vehicle’s status. As always, very satisfied with the dealership. More

Service Advisor (Jamie) and all of the other Service Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the Personnel were very accommodating. Enthusiastic, knowledgeable, and always highly professional during our interactions. Perfect ambassadors for the iconic Cadillac! More

Great experience with my sales advisor, Made the process easy and quick. This is the 3rd vehicle I've purchased with Griffin's help -- I'll be back for my next one as well. easy and quick. This is the 3rd vehicle I've purchased with Griffin's help -- I'll be back for my next one as well. More

The dealership was great with inventory. The sales staff (Allan Martin) was personable, knowledge and accommodating. The sales staff (Allan Martin) was personable, knowledge and accommodating. More

The process was great from start to finish. They had the vehicle I wanted and we were able to put the deal together quick and easy. SO far I love the vehicle and Allan has been very responsive They had the vehicle I wanted and we were able to put the deal together quick and easy. SO far I love the vehicle and Allan has been very responsive and answering all my questions! More

Always great service, Jane Flesch has always made the experience less stressful. Repairs are spot on, professional service from everyone. experience less stressful. Repairs are spot on, professional service from everyone. More

The service personnel were knowledgeable and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and that it would be ready by end of day. Great customer service! More

Jane is always a delight . .. as is the whole Val Ward team. They listen to your concerns and find solutions. .. as is the whole Val Ward team. They listen to your concerns and find solutions. More