Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Val Ward Cadillac Inc
Fort Myers, FL
1,350 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 9-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,350 reviews
July 31, 2026
I love the service at Val Ward! It is easy to schedule. Dave McKinney treats me like family, and always patiently explains everything that my car needs. The waiting area is comfort It is easy to schedule. Dave McKinney treats me like family, and always patiently explains everything that my car needs. The waiting area is comfortable and a loaner is made available, if necessary. More
by lbarnp
Verified Customer
July 31, 2026
Eddie and Jay provided outstanding service throughout the entire purchasing process. They kept me well informed at every stage, answered all of my questions thoroughly, and ensured the experience was smooth, entire purchasing process. They kept me well informed at every stage, answered all of my questions thoroughly, and ensured the experience was smooth, transparent, and professional. I truly appreciate their dedication and would highly recommend working with them. More
by Mo Sabri
Employees Worked With
Eddie Garcia and Jay Trager
July 30, 2026
This is the worst dealer service department I have been to. Fields Cadillac is much better but unfortunately not in the area. Do yourself a favor go to another GM facility. to. Fields Cadillac is much better but unfortunately not in the area. Do yourself a favor go to another GM facility. More
by MZ
July 30, 2026
Great service but far too expensive. Service was great but I am dispointed in the Cadilac brand. I have had more issues with this car and everone of them are costly. Service was great but I am dispointed in the Cadilac brand. I have had more issues with this car and everone of them are costly. More
by FREDHALL4
Employees Worked With
July 30, 2026
Professional, honest. I drove down from VA to work with VW. It was worth the trip I drove down from VA to work with VW. It was worth the trip More
by FLYTEC
July 27, 2026
I have enjoyed a great relationship with all the Val Ward staff. My only problem is I can never respond to surveys because I will not use a gmail account. staff. My only problem is I can never respond to surveys because I will not use a gmail account. More
by KENOAKS
Employees Worked With
July 26, 2026
Was told I had swollen lugnuts at the gmc dealership down the road... Val Ward Cadillac said no problem and no studs were damaged in the process. 10/10 the road... Val Ward Cadillac said no problem and no studs were damaged in the process. 10/10 More
by tanner.neveras
Employees Worked With
July 26, 2026
Top down culture for customer service is evidence from valet to service to sales and parts.. valet to service to sales and parts.. More
by johnrlai
Employees Worked With
Other Employees :
Amanda, Christina
July 24, 2026
Timely service…and oil change accomplished while I waited. Complimentary wash was an added benefit. waited. Complimentary wash was an added benefit. More
by ah1023steller
Employees Worked With
