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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
600 Reviews

600 Reviews of Val Ward Cadillac Inc - Service Center

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May 03, 2025

Fast and to the point, service rep told me exactly what I needed.. thank you More

by rosengartenml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Highly recommend Val Ward Cadillac for all your Caddy needs! The customer service here is consistently top notch. The entire team is friendly, welcoming, professional, and always accommodating. Jane and More

by Ashley Piland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Val Ward Cadillac Inc responded

Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

April 28, 2025

All things we need are done here. Thank you for the good oil change experience there More

by NNEUNGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again.

April 28, 2025

I had a 2012, 2019 and now a 2024 Escalade. The first two were serviced by Devoe and I was a little hesitant to swith to Val Ward becuase of the 30 mile difference in my drive. I am VERY glad I More

by DARRENJDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2025

Jamie and all the staff I encountered were pleasant and friendly. The service was completed promptly and the car was washed. The waiting room was comfortable and neat. Overall a great experience. More

by twhite46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Val Ward Cadillac Inc responded

Thank you so much for your positive comments about Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

April 25, 2025

Friendly and courteous service people who go the extra mile. Great communications kept me up to date on the repair situation. More

by BRUCE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 25, 2025

Always do what I want when my vehicle gets serviced. Jamie always keeps me informed on my maintenance schedule and takes great care of me when I get service completed at Val Ward. More

by ShellyR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Val Ward Cadillac Inc responded

Thank you for choosing Val Ward Cadillac, Inc. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

April 25, 2025

Service advisor was good. The waiting room is comfortable. Timely service and the updates on the screen in the waiting room is helpful. More

by kbcrlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 21, 2025

Every time I had to have work done on my car they have always gave me great service More

by TAMMYBEYER23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Val Ward Cadillac Inc responded

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

jamie takes pride in customer care and follows up of quality of the repair personally each time More

by vidaz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

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