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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
631 Reviews
Call Service Center (239) 939-2212

631 Reviews of Val Ward Cadillac Inc - Service Center

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August 30, 2024

Bought new 2024 xt4 only to discover problems with braking when not applying brakes. Dealership seemed unconcerned that my vechicle was unsafe. I traded in this brand new car at another dealership and More

by jpearce720
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking a moment to share your feedback with us and for your kind notes regarding our staff. Unfortunately we are a bit limited with specifics on Dealer Rater. If we may speak with you in greater detail, it would be our pleasure to do so at your earliest convenience. You can reach one of our Managers at any time via 239.939.2212. Have an exceptional Labor Day weekend and a great start to September!

August 30, 2024

They are the best team in south west Fl . You’ll be glad you chose them as your service team More

by KINGON.ANNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Excellent customer service . I would recommend this dealership to anyone needing service on their Cadillac More

by gdmcclain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2024

Jane in service always takes good care of us in a timely manner! Lounge is comfortable More

by SJCRAVENS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2024

Excellent dealership. Provided great communication on a vehicle service issue. Assisted with a loaner vehicle due to the length of time needed to receive repair part. - More

by captain.ross.gallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 28, 2024

I had a 7:30 appt. , got right on time and car service was completed in about 1 hour. More

by jpiehl6843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 23, 2024

I took my 2027 Terrain to Val Ward this week . Even though I purchased it at another dealership, I just felt more comfortable taking for service because of the professionalism and friendliness of More

by ljohnsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

August 23, 2024

Great service… no problems I don’t have any regrets choosing your dealership to buy my car More

by SUNSEA4UME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2024

Great service, the part arrived earlier than expected, got right in and out on time. Thanks to Dave McKinney for the fast turn around. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Val Ward Cadillac Inc responded

Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

Great service, replaced my CUE at no cost to me. Even though was out of warranty. Thanks More

by KMLAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

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