Val Ward Cadillac Inc - Service Center

David in the service department is very informative when it comes to the service and process of my XT5. I appreciate his professionalism. it comes to the service and process of my XT5. I appreciate his professionalism. More

David in service is an incredibly knowledgeable and helpful employee. I trust him and find his advice extremely helpful. helpful employee. I trust him and find his advice extremely helpful. More

The Val Ward Cadillac service department corrected a computer update that my XT5 needed. They entire process was done pretty quick. I've been doing business at Val Ward for the last 12 plus and always computer update that my XT5 needed. They entire process was done pretty quick. I've been doing business at Val Ward for the last 12 plus and always had a good experience. More

Service staff is excellent no problem. Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? More

The Val Ward Cadillac Service Department cares about customers that come thru the lane. Service team is a great team. customers that come thru the lane. Service team is a great team. More

I was able to get an appointment quickly and at a time that was good for me. They finished the service in a timely manner. that was good for me. They finished the service in a timely manner. More

Jamie Martin, did an amazing Job! Very profession and accommodating. Did a good job on my Escalade. Highly Recommended. Very profession and accommodating. Did a good job on my Escalade. Highly Recommended. More

Dealer did not explain the 3 percent charge for using a credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, When I questioned the price the manager emailed me that prices are rising, I asked the price when I checked in and Karina said 141 ish and ended up at !75 for a typical oil change. More

Great people and impressive customer service. Easy to schedule appointments and love the free car wash! Easy to schedule appointments and love the free car wash! More

Service manager was rude to me, I should not be treated like that.Not a pleasant experience. Would not recommend this dealership. like that.Not a pleasant experience. Would not recommend this dealership. More