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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
603 Reviews
Call Service Center (239) 939-2212

603 Reviews of Val Ward Cadillac Inc - Service Center

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April 15, 2024

Great service. Keeps the customer informed as to service status. Nice waiting areas. Friendly people More

by burkejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2024

First time at any dealer that my car wasn’t washed after service expect more from a Cadillac dealer More

by GREGCAROLYNHEDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Val Ward Cadillac Inc responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 939-2212 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 14, 2024

Jane Fless is the best Customer Service person I have ever dealt with in the automotive industry More

by ECLARK60
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 14, 2024

Dave handled our problem perfectly. The service was great and speedy. Thanks a bunch! Your location is perfect for us. More

by maryanntony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 13, 2024

Service is always superb! David is my service adviser and always advises me as to not only what needs to be done but also my options. More

by kleve790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 13, 2024

I am glad I have a considerate dealership near me. Jane is very helpful and kind. More

by KJOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2024

Found the Service Center and especially Bonnie Hamm, the Collison Estimator, to be easy to work with, friendly and very knowledgeable. More

by WCJMATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie Hamm
Report | Print
Apr 16, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 12, 2024

Easy to schedule appointment. Received friendly appointment reminder. Friendly greeting. Prompt service provided. Very satisfying experience. More

by jbfoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 11, 2024

Very helpful thanks to him. I was able to get my car fixed the same day. More

by JDURANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

April 11, 2024

The thermostat in my XT5 went bad, they replaced the part under warranty in under two hours. Great job. More

by BWYOUNGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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