Valley Honda

Service Excellence ~ Double Teamed! After researching dealerships and cars for several weeks, my BFF Dani and I walked into Valley Honda and what an experience! We each bought a 2014 CRV After researching dealerships and cars for several weeks, my BFF Dani and I walked into Valley Honda and what an experience! We each bought a 2014 CRV EXL!! Yes ~ 2 cars!!! From the first "Hello" to the last handshake we felt nothing but welcomed and received warm service. I think we got a great deal and Eileen was teriffic! We didn't feel pressured and they were up front about everything. More

Great Experience. I contacted the dealer via the web site and Joe got back to me right away. He was able very helpful and knowledgeable. He was willing to negotiate a g I contacted the dealer via the web site and Joe got back to me right away. He was able very helpful and knowledgeable. He was willing to negotiate a great deal and I was extremely satisfied. The whole process was stress free and everyone was very professional. More

Nice, smooth experience. This was the 5th time in my life that I bought a new car and by far this was the smoothest, best experience I had. Everybody involved - from the sale This was the 5th time in my life that I bought a new car and by far this was the smoothest, best experience I had. Everybody involved - from the sales rep Katy Meyer, the sales manager Job Rahman and the associate Nate Casimir - everyone was helpful, pleasant and went out of their way to provide the customer satisfaction that you would hope to get out of your car dealership. Special kudos to Katy for catering to all our needs. I would highly recommend Valley Honda. More

So friendly, great car buying experience! This dealership is so friendly and they make buying a car so easy! Jim and his coworkers were so helpful with all of my questions. I walked in to just This dealership is so friendly and they make buying a car so easy! Jim and his coworkers were so helpful with all of my questions. I walked in to just look and Jim made the process so easy for me, and asked every step of the way if everything was where it needed to be, and kept me updated as the process went. I opted to order a car,and Jim kept me updated on when it would be arriving. The entire dealership is so professional and makes buying a car so stress-free and pleasant. I would absolutely recommend Jim, and all of the staff at Valley Honda. More

Great Experience. Very helpful and easy to work with. Eileen and kyle were very helpful. They were quick to give me the information I needed to be able to make this purchase. They were both very knowledge Eileen and kyle were very helpful. They were quick to give me the information I needed to be able to make this purchase. They were both very knowledgeable on the vehicle as well and very friendly!!! More

Satisfaction is the #1 Priority Eileen Spent her entire Saturday with my wife and I. We also had our 7 month old with us. She very kind and made us feel at ease. We initially came to Eileen Spent her entire Saturday with my wife and I. We also had our 7 month old with us. She very kind and made us feel at ease. We initially came to look at a Sienna that I found on Cars.com. It wasn't quite working for us and by the time we figured that out we needed a break for lunch. They(Kurt insisted) sent us out with a fully loaded Odyssey Touring Elite. Eileen showed us some of the differences between models before we left. We fell in love with the van. I used to sell the Sienna(Worked at a Toyota dealership for a few years), but the time Eileen spent walking me through all of the features on the Honda made me much more comfortable with this Van. We ended up leasing and their pricing is really what clinched the deal. Their lease is much more affordable than what Toyota had to offer. Now here is were the rubber meets the road. We noticed a factory paint defect that had to be fixed. We had also purchased the Protector plan for the Van. So we were going to have to come back twice to get the paint fixed and then 6 weeks after the paint cured to apply the product. With this being a lease and us being about 40 miles away I wasn't thrilled. They worked with us. They gave us a loner. They even picked/dropped off the car up for one of the trips. They truly went above an beyond. I have worked in car sales before and purchased a few cars. This was the best example of putting the customer first I have ever seen. I had a few wrinkles, but they made sure to more than iron them out. I highly recommend the team at Valley Honda. I worked with both the sales and service teams. They are friendly and professional. Above all else I felt like they really cared about my business. It was as if I was a VIP. That was a rare experience. More

Above and Beyond! Absolutely Excellent Service! I have no idea how far this goes up in management, but I hope that it will get all the way to the top! Once again we've purchased our Honda from this I have no idea how far this goes up in management, but I hope that it will get all the way to the top! Once again we've purchased our Honda from this dealership, its our 4th. And we have referred several family and friends who have also purchased/leased from some of the nicest people I have ever met in all my years of buying cars. Let me say that it's not the car that sells, it's the people behind it. And between Kurt Gonzales/Sales Manager, Jeremy Andrews/Sales and Randall Rosen/Sales it's a WINNING TEAM! Their skills, attitude and the best customer service I have ever seen goes above and beyond the rest. Your lucky to have them. Thank you Guys for everything! We will continue to refer to them because we know they will continue to take care of their customers. Benita Anderson More

Great experience! What a great experience buying my new Honda Pilot was. Katy Meyer and Bob Mueller were really wonderful. They were very knowledgeable and I never What a great experience buying my new Honda Pilot was. Katy Meyer and Bob Mueller were really wonderful. They were very knowledgeable and I never felt pressured. I feel as if I have two new friends. Everyone in the dealership bent over backwards to be helpful. I would definitely go back and, also, would recommend my friends go to Valley Honda. More

Thanks for a pain free, professional, buying experience After having a poor experience at another Honda dealer in the southwest suburbs, visiting Valley Honda was quite refreshing. I had been working with After having a poor experience at another Honda dealer in the southwest suburbs, visiting Valley Honda was quite refreshing. I had been working with my closest dealer but as I was ready to buy the sales manager at the last minute wanted $1000 more. So I declined and the next day I contacted a number of Honda dealers via their internet quote systems including Valley Honda. Allan Marcial promptly sent a price quote and left a phone message for me. I reviewed the all the dealer quotes I received and decided to stop in to Valley since they were the next closest dealer. There I met Allan who was tied up with another customer. He got Andrew Becker, whom I had spoken to briefly on the phone checking stock, to help me. Andrew had the CRV I was interested in brought up and we went for a test ride. I was somewhat familiar with the car since I had a 2002 CRV. It was helpful having Andrew there to describe how the controls worked. Things have changed a bit in 12 years. After the test ride we sat down and talked about price. I had a number of quotations and I showed him the best I had. We were able to work out a deal that was very close to my best quote from a far away dealer. Andrew had the car prepped and we toured the dealership. Although I had been having my previous car serviced at Valley, I was surprised to see how large the service area was. When the new CRV was ready, Andrew sat in the car with me explaining and demonstrating the functions of all the controls. He bluetooth paired my phone and ipad to the audio system in the car. He gave me a quick demo of the operation of the navigation system. Overall dealing with Valley Honda and in particular Andrew and Allan was a pleasant experience. I would not hesitate to recommend Valley or the two sales people I worked with. I bought a 2014 CRV AWD EX-L with navi on July 26. By the way if you happen to run into Roxann at the dealership, be sure to comment on her cool shoes! Bob from Plainfield More

Great Customer Service I would recommend and definitely go back to Valley Honda. By my first new car, I received good vibes and great customer service. Katy was a great sale I would recommend and definitely go back to Valley Honda. By my first new car, I received good vibes and great customer service. Katy was a great saleswoman. She was way knowledgeable from the beginning to the end and help get me and my family setup in my new car. Like I said before, this place has great customer relations. More