Valley Honda

We visited Valley Honda last Friday so we could test drive a Honda Pilot. We bought our Honda Odyssey at Valley in 2010 and have had it serviced there since. I am not sure what has happened in the sa drive a Honda Pilot. We bought our Honda Odyssey at Valley in 2010 and have had it serviced there since. I am not sure what has happened in the sales area but we had a very frustrating experience. First, there was absolutely no record of us in the system because they did a CRM upgrade. After ten years, multiple visits, and thousands of dollars spent at Valley Honda I am a complete stranger to them. (They should question the value of the CRM upgrade if they lost all their customer information.) The rest of our visit did not go much better. No one was rude but there is a point where listening to the customer is required. We told him at the start we were at the beginning of our buying processes and we had never driven a Pilot but since we owned an Odyssey we were very interested in the Pilot. We also said we were not ready to buy anything so we could manage expectations. This is where the listening stopped. We finished our drive and were ready to go. Only to have to wait for 20 minutes while the salesperson chatted at the desk waiting to get his manager so we could play the pressure sale game. At that point, there was no way we were doing a deal, even if we liked the car. To add insult to injury, I received a follow up call on Monday about looking at another car. The only problem was that the car referenced was a CRV, not a Pilot. This confirmed my thoughts from my visit on Friday. We were very disappointed in the way things were handled at Valley. I guess in some ways as the incumbent we had higher expectations of them. We were always very impressed by their sales and service in the past. The sad part is they spent the majority of ten years impressing me and they pretty much blew it in one visit by having no clue who we were. Lesson learned. Whatever it was, we have decided we will not be going back. We are providing this as feedback for Valley to use and improve. I am intentionally not providing any names. More

Mark Fitzpatrick at Valley Honda did an excellent job. He showed us all of the attributes, accessories and walked us through programing our new car. Highly Recommended. He made our experience seamless. showed us all of the attributes, accessories and walked us through programing our new car. Highly Recommended. He made our experience seamless. More

Purchasing a car from Valley Honda was one of the best car buying experiences that I have ever had. Fred Sims was great to work with, I recommend Valley very highly! car buying experiences that I have ever had. Fred Sims was great to work with, I recommend Valley very highly! More

We had an excellent experience with Dave, he was very helpful and answered all the questions. At Vally Honda every one was following the guidelines in regards of COVID-19 which made us very comfortable. helpful and answered all the questions. At Vally Honda every one was following the guidelines in regards of COVID-19 which made us very comfortable. More

I couldn’t be happier with how my experience went with Dave and Honda Valley. From day one I was treated like a respectable customer and they valued my business. Dave was very helpful with helping ensure Dave and Honda Valley. From day one I was treated like a respectable customer and they valued my business. Dave was very helpful with helping ensure that my payments were as low as they could. I would definitely recommend working with this dealership and Dave if you get the privilege! More

I just have to say Victor was one amazing salesman! I will highly recommend him to anyone I know. He has alot of qualities to offer in his career path that is hard to find. Very knowledgeable, caring and will highly recommend him to anyone I know. He has alot of qualities to offer in his career path that is hard to find. Very knowledgeable, caring and super friendly. A experience I'll never forget. Whenever I want to buy another car again he will be my go to. The previous salesman who made us feel uncomfortable through his remarks and facial expressions, judging based off of our appearance that we were unable to afford a more expensive vehicle right away nearly ruined it. But thanks to the director and especially Victor they completely turned it around for us! I couldn't be more thankful. The director was so kind as well and handled the situation amazingly. I couldn't be happier with the car I bought! Thank you Victor for showing me a few different options, staying so late and taking your time with us! I'll definitely be sending more people your way! You truly deserve it!!! More

A+++ great guy to work with on buying my Honda Civic. Was knowledgeable and helpful. Even sent me a video of the car I was interested in prior to arriving at the dealership. knowledgeable and helpful. Even sent me a video of the car I was interested in prior to arriving at the dealership. More

Brittany was very helpful! Answered all my questions. Made buying a new car less stressful. Excellent service throughout the whole process. Brittany took excellent care of me. I recommend Brittany at val Made buying a new car less stressful. Excellent service throughout the whole process. Brittany took excellent care of me. I recommend Brittany at valley Honda. I love my CR-V. My first Honda and I couldn’t be any happier with the car and experience. Thanks so much Britt! More

Nick Theodor knows his products I am out-of-state and I was shopping on line for a new Civic for my daughter who lives in the area, and we were under a time crunch. Nick Theodor pro I am out-of-state and I was shopping on line for a new Civic for my daughter who lives in the area, and we were under a time crunch. Nick Theodor provided a few trim choices with alternative options with respective pricing. He managed to put together a fair priced package that I was extremely pleased with. My daughter and I will HIGHLY recommend Nick Theodor to all of our colleagues in and around the Chicago area. More

John was thorough, helpful and understanding in finding us what we needed. He was not pushy. He focused his energy on what we needed not on getting a sale. us what we needed. He was not pushy. He focused his energy on what we needed not on getting a sale. More