Valley Honda

Made the leasing process painless So I traded in my 2013 Honda Accord for the new 2018 version. Dave was easy to talk with, and attentive to what I was looking for. 2nd time getting an So I traded in my 2013 Honda Accord for the new 2018 version. Dave was easy to talk with, and attentive to what I was looking for. 2nd time getting an Accord thru this dealership with excellent service both times! When friends and family ask why I commute from Crystal Lake to Valley Honda, its because the service IS WAY BETTER. Thank you again! Repeat customer here. More

First time will not be the last Iryna was the Great!! She made my experience from start to finish an enjoyable one. From the moment I inquired on the vehicle she was there every ste Iryna was the Great!! She made my experience from start to finish an enjoyable one. From the moment I inquired on the vehicle she was there every step of the way and did everything to make sure I was happy! I love my new car and the experience I had! Thank you so much Iryna!! More

Excellence from beginning to end! Our car was totaled in a recent accident which meant we needed to purchase a car...quickly! I visited 8 different dealerships before going to Valley Our car was totaled in a recent accident which meant we needed to purchase a car...quickly! I visited 8 different dealerships before going to Valley Honda. This dealership felt different from the very beginning. Our salesman, Kurt, was so attentive and sensitive to the stress that I was under! He showed me the available cars in our price range and took me on two different test drives. I didn't feel any of the "pressure" that usually accompanies these kinds of purchases. Every person we dealt with throughout the process was incredibly kind and professional. I recommend Valley Honda 100%. More

Great experience! We just bought our third Honda Odyssey from Valley Honda. Their service and dedication keep us coming back. When I initially contacted Valley Honda, We just bought our third Honda Odyssey from Valley Honda. Their service and dedication keep us coming back. When I initially contacted Valley Honda, I got help right away. I had done research ahead of time, but I was given additional information to help me narrow down my search. I was already prepared with my top 2 choices upon arrival to the dealership. The sales people were very professional, and I was never rushed. The deal went very smoothly, and they have followed up twice to make sure I am happy and to see if I have any other questions. More

Best employees and service around! Not only has the service department ALWAYS been far exceeding of any expectations as far as customer relations, but the way the salespeople treat thei Not only has the service department ALWAYS been far exceeding of any expectations as far as customer relations, but the way the salespeople treat their customers is also incredible. My parents (who are an older couple) just purchased a new CR-V, and worked with Nick, who went way above and beyond making them feel confident in their decision. He never once pressured them to make a decision, and was such a genuinely nice person, making sure that all of their needs were met and then some. I would highly recommend speaking with him if you are in the market for a new vehicle! More

Best first experience you could ask for! Never once during the process did I ever feel pressured to make a hasty decision. This being my first time looking to buy or lease was scary, but I ne Never once during the process did I ever feel pressured to make a hasty decision. This being my first time looking to buy or lease was scary, but I never once felt like a fish out of water. The process was detailed and all my options were given to me. We found the right car and plan for me with two visits and I can't begin to explain how comfortable I felt while here. More

Excellent Customer Service I found the car I was interested in on the website Sunday afternoon and received a call from Bobby and Fred by 9 am in Monday. Fred handled my sale a I found the car I was interested in on the website Sunday afternoon and received a call from Bobby and Fred by 9 am in Monday. Fred handled my sale and was excellent throughout the entire process. More

Wonderful experience! Quick, smooth transaction. Would gladly do again. This dealership is VERY CUSTOMER CENTERED! This is my third Honda, and my experiences keep getti Quick, smooth transaction. Would gladly do again. This dealership is VERY CUSTOMER CENTERED! This is my third Honda, and my experiences keep getting progressively better! More

One of the lowest-stress car purchases I've ever experienced I should start by saying that I've purchased 15-18 cars across my adult life, so I have a LOT of experience with car dealers! Honestly, this was the l I should start by saying that I've purchased 15-18 cars across my adult life, so I have a LOT of experience with car dealers! Honestly, this was the lowest-stress negotiation I've ever had. I had been to several dealers already that week, and had walked out on some. The previous Honda dealer I had been to had been very deceptive on their website about what cars they had in stock, and having driven a long way to go see them, I was fuming that the other dealer convinced me to go for a car they didn't even have, then tried to get me to settle for a more-expensive bait-and-switch higher model. So, while I was sitting at the other salesman's desk, I called Valley Honda. They immediately checked stock, told me they had the car I was looking for, gave me an internet price on it, said they would hold it until I got there, and I headed straight to Valley Honda. I was greeted very courteously by salesman Brandon Brabec, who was extremely personable, honest, and didn't play games. It was truly great to work with him. He took a lot of time with me, and was very accommodating. He did not come off as a "typical" salesman at all! I would go back to him any day. Look him up when you go here. Once I had the car picked out and negotiated for, they sent me to the Finance Manager, Randall Rosen. My experience with this part of the sales process has always been a nightmare in the past, and so I braced for conflict. Instead, I found Randall to be incredible to work with. He's extremely honest, genuinely seemed to care about my concerns, and was very patient in laying out for me the options for purchasing or leasing. (I had never leased a car before.) His integrity was abundantly obvious, he has a good sense of humor, and he put me completely at ease. I have never been more comfortable when signing sales documents...ever. I do NOT give compliments to the finance guys, normally, so this is saying a lot... Both Brandon and Randall have contacted me during this week since I bought the car to inquire about how things are going with it. I took it back in for a minor adjustment, and both of them greeted me warmly. I would recommend them very highly, and very strongly recommend this dealership. More

good experience staff was friendly and welcoming; helped me find what i was looking for quickly. very knowledgeable about inventory and features of specific models. e staff was friendly and welcoming; helped me find what i was looking for quickly. very knowledgeable about inventory and features of specific models. expected to get more for my trade in. staff was very helpful and stayed late without complaining to make sure i was comfortable with the car and had all my questions answered, which was greatly appreciated. More