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Valley Subaru Of Longmont - Service Center

Longmont, CO

4.3
31 Lifetime Reviews Review Dealership

31 Reviews of Valley Subaru Of Longmont - Service Center

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June 05, 2020

"I met Devon a little over 4 years ago when I had a 2013..."

- julesgirl.long

I met Devon a little over 4 years ago when I had a 2013 Forester. He was kind from the very first moment that he became what I considered my personal service manager. I purchased a 2019 Forester touring about 9 months ago so I will not need service as often. I will miss seeing him and I want to reccomend him as a wonderfully kind person who is always willing to go out of his way to help this senior.

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Yes
Employees Worked With
Jun 05, 2020 -

Valley Subaru Of Longmont responded

Thank you for choosing Valley Subaru of Longmont as your go to dealership for all your vehicle needs! Also, a huge thank you for taking the time to share your experience here at Valley Subaru of Longmont with all! We are glad to hear that Devon has been able to get you all taken care of over the years! We look forward to seeing you in for your next check up on your Forester! If there is anything you need in the mean time please don't hesitate to reach, not to mention if you are just in the area please stop in and say hello! Thank you again for choosing Valley Subaru of Longmont as well as for taking the time to share your experience with all! All the best to you and your Subaru from the Valley Subaru of Longmont Team!

January 24, 2020

"Edit: After a bit more persistence on my part, they are..."

- Veganteach

Edit: After a bit more persistence on my part, they are making things right. Steer clear of this dealership, shady service department ruined my car after a routine oil change and is refusing to pay for damages. Car was fine, brought it in for routine maintenance now it is leaking oil all over. Had a phone conversation with maintenance, told me to drive back down to dealership which is over an hour away and they would take care of it. When I arrive, they have no record of my call and refuse to take responsibility for the problem they created, completely wasting my time and sticking me with an expensive problem they created. Sub par shady business. Take your money and trust elsewhere.

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Employees Worked With
Chris
Jan 24, 2020 -

Valley Subaru Of Longmont responded

Thank you for bringing the issue to our attention. My name is Rob Donner, I am the General Manager and I would like to visit with you to work to get this matter resolved. I can be reached at 303-776-5400. I apologize about the frustrations you are having but look forward to visiting with you to work towards getting them resolved. Look forward to talking soon.

October 31, 2019

"Auto shop"

- Mary

I brought my 2005 Outback to be service and the service was prompt, efficient and reasonable, but even more the crew were courteous and kept me informed all the time the car was in the shop.

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Yes
Employees Worked With
March 15, 2019

"Great customer service!"

- Alib3

Today 3/15/19 was in Subaru of Longmont getting an oil change when Nick let me know I had multiple nails in multiple tires and one was unchangeable, he was very kind to me and very professional dealing with my husband who was not so kind on the phone to him due to the frustration of the situation . Nick did everything he could to help me! we ended up repairing two of the tires and while that was happening Jorge who sold us the Subaru and many others we have bought in from valley Subaru went on a search to help me find a phone charger because my phone was dying, he did not have to do that on his own time but took time to help ... I just really appreciate The teamwork and the kind gesture of trying to help me in any of the situations I was put in this morning! I think the team did a great job and my stay there wasn't tediously long They made it very quick and timley. I was very pleased with The service I got!They are very polite and very understanding and very appreciative of how I was feeling when I was told about my tires They helped out in all the ways they could and I genuinely appreciate it! That's why I love Subaru 💚🍀 they both are great assets to the Subaru team and Hope they stay there for the long run because they definitely make a bad day better! Thank you all for your work !

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Employees Worked With
Mar 15, 2019 -

Valley Subaru Of Longmont responded

Ali, Thank you for taking the time to share your experience with all as well as a huge thank you for choosing Valley Subaru of Longmont! We are glad that Nick, Jorge, and the team were able to deliver for you and get your Subaru back on the road! We couldn't agree with you more on them being great assets to the team and are truly blesses to have them both! We look forward to seeing you back in for your future vehicle needs, and if there is anything you need in the mean time please don't hesitate to reach out! Thank you again for choosing Valley Subaru of Longmont as well as for taking the time to share your experience with all! All the best to you and your Subaru from the Valley Subaru of Longmont!

February 20, 2019

"Great service, fast and friendly"

- CJ13

Great neighborhood dealership with a friendly and fast service department. Always make me feel welcome and offer affordable honest work while maintaining high standards. Ill be back for sure. Thanks guys!

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Yes
Employees Worked With
Feb 20, 2019 -

Valley Subaru Of Longmont responded

Thank you for choosing Valley Subaru of Longmont as your go to dealership for your service needs! Also, a huge thank you for taking the time to share your experience with all! We are glad to hear that Nick and Devon got you all taken care of! We look forward to seeing you back in for your next check up on your vehicle! If you need anything in the mean time please don't hesitate to reach out! All the best to you and your Subaru from the Valley Subaru of Longmont Team!

February 07, 2019

"Great Service From Devon Koenig"

- christy925

Always a pleasure to deal with Devon when my Crosstrek needs regular scheduled maintenance. Clear explanations of what needs to be done, how long it will take, and cost (if any). When I needed a repair, got my car in quickly and even provided a loaner. Highly recommend.

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Feb 08, 2019 -

Valley Subaru Of Longmont responded

Thank you for choosing Valley Subaru of Longmont as well as taking the time to share your experience with all! We are glad to hear that Devon and the Service Team were able to deliver and get you all taken care of! We look forward to seeing you back in for your next check up and in the mean time if there is anything you need please don't hesitate to reach out! Thank you again for choosing Valley Subaru of Longmont as well as sharing your experience with all! All the best to you and your Subaru from the Valley Subaru of Longmont Team!

November 30, 2016

"Great Service Experience"

- JNeill

I have always found the service experience at Valley Subaru to be professional and organized. Since I typically wait for my car I really like that the waiting area allows to to set up a mobile office and not miss any time away from work. My car was maintained well and Greg took time to explain everything that was done for the 12,000 mile service

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Yes
Employees Worked With
Greg Grzegorczyk
Dec 03, 2016 -

Valley Subaru Of Longmont responded

Thank you for taking the time to share your experience with all! I am glad to hear Greg and the service team here at Valley Subaru took such great care of you! We look forward to seeing you in for your next check up on your Subaru and if there is anything you need in the mean time please don't hesitate to let us know! Thank you again for the kind review as well as taking the time to share your experience with all! All the best from the Valley Subaru of Longmont Team!

October 27, 2016

"Extremely Professional Service Experience"

- Mike S

Finding a car dealership, service advisor and mechanic one can trust is difficult, IMO. A few weeks ago I had the pleasure to work with service advisor Taylor on our Legacy. My service experience was the best possible and could not be improved. Taylor was perfectly accommodating, extremely knowledgeable about the technology in Subarus and he was very professional during the entire service process. He and the mechanic he was working with made additional repair/service recommendations which made perfectly sense to me and they were taken care of as well. I have had no issues with the work performed and plan to continue visiting Taylor for all my needs. Thank you, Mike

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Yes
Employees Worked With
Taylor Vanproosdy
Oct 28, 2016 -

Valley Subaru Of Longmont responded

Hello Mike! Thanks for taking the time to write this great review of Taylor & Valley Subaru Service. Yes, it's not easy to find an "all in one package" when it comes to servicing your vehicle, so it's great to hear that you have found it here at Valley. Taylor is very knowledgeable about the Subaru product and goes the extra mile for his customers. We are glad that you had the opportunity to work with him. Thanks Again for your continual business here at Valley Subaru!

October 17, 2016

"Service"

- Beth Legacy

I have had 2 Subarus serviced at Valley Subaru since 2005. They have always maintained my vehicles in a courteous and polite manner at a reasonable price.

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Yes
Employees Worked With
Oct 17, 2016 -

Valley Subaru Of Longmont responded

"Beth Legacy", thanks for taking the time to write these kind words and especially for your continued business since 2005. We know that Roger Harris and his Team work hard to make sure every customer has a "polite" and "courteous" experience. Thanks Again from the Valley Subaru Team!

September 24, 2016

"Always awesome experience!"

- Dezy

Each visit has always been an awesome experience! Great customer service! Really friendly and seema to care for their customers!! I highly recommend visiting this place.

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Yes
Employees Worked With
Taylor Vanproosdy
Sep 26, 2016 -

Valley Subaru Of Longmont responded

Dezy, Thank you for taking the time to share your experience with all and a big thank you for making Valley Subaru of Longmont your go to place for service work on your Subaru! I am glad to hear that Taylor and the team in the shop take great care of you and your Subaru. We look forward to seeing you on your Subaru's next check up and if there is anything you need in the mean time please don't hesitate to let us know! Thank you again for choosing Valley Subaru of Longmont as well as sharing your experience with all! All the best from the Valley Subaru of Longmont Team!

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