Valley Subaru Of Longmont

I bought a used 2009 Forester from Longmont Valley two weeks ago and also bought a roof rack. They sold me an opened box without an invoice and with missing parts. It took them two weeks for the part to weeks ago and also bought a roof rack. They sold me an opened box without an invoice and with missing parts. It took them two weeks for the part to arrive and then they failed to mail it to me because I live in Boulder. They made up for this mistake after I complained by sending a driver to my house with the part that was just sitting at their office. They never called to let me know they had even sent it and that it had been returned. I would not be writing this if it ended their. I also realized they sold me the wrong clamps for my ski rack. Now I must buy new clamps at the Boulder Dealership. I recommend staying as far away from this dealership as possible. I am very unsatisfied. More

Overpriced! Fees for servicing a vehicle are well above other dealerships and mechanics in the area. If one checks around they will find that fees at this location are as much as 50% higher than other cert other dealerships and mechanics in the area. If one checks around they will find that fees at this location are as much as 50% higher than other certified mechanics. More

Always get quotes in writing because they will tell you one price and then charge you way more (in my case almost double the quote). This dealership also uses SCARE TACTICS to make you feel like your car i one price and then charge you way more (in my case almost double the quote). This dealership also uses SCARE TACTICS to make you feel like your car is unsafe to drive until you pay thousands of dollars on unnecessary work. I would never recommend anyone (especially a woman) use this service department unless you are ready to drop thousands of dollars on work that doesn't need to be done. More

The best new car buying experience I have ever had - and most importatntly, they care about you AFTER the purchase - for instance, they have a car wash that customers con use for the life of the car, howeve most importatntly, they care about you AFTER the purchase - for instance, they have a car wash that customers con use for the life of the car, however when I went in to day to use it it was down for service - my salesperson Morgan, came out asked how we are doing and washed my car in the detail shop, she is awesome. Highly recommened Valley Subaru - and ask for Morgan. More

My wife and I traded in our 2005 Subaru Outback for a newer model with fewer miles and nicer options. We weren't in dire need of a new car, but thought we'd see what kind of a deal we could get. Besides, newer model with fewer miles and nicer options. We weren't in dire need of a new car, but thought we'd see what kind of a deal we could get. Besides, the sales team was really into the pressure of it all, so we played along. Just because we were willing to play does not mean that we were going to break our budget for them to get a sale. The more they persisted, the more I insisted on a price lower than their "best deal," and within our budget. After a few hours, we came to an agreement, and my wife and I left with an affordable car that had all the bells and whistles. A few weeks later, I received a call from the salesman that Valley wanted me to quietly return the car. I was first told something was "wrong" with the 2005 I traded in. When I asked for them to put it on paper, the salesman said he'd call back. A manager later called. To my surprise, my car was "involved in a flood." Again, I asked for it to be put in ink, and that I'd pass it on to my attorney for review. He said he'd call me right back. But wait! There's more! I then got a call from the dealership head, and was told that I scammed them because I did not tell him (yes, him) that my wife and I "resided in a flood plain." On the contrary. First off, the salesman and I joked about moving to Colorado when our family lived less than a mile from the beach. Second, my car was never in a flood, because the southwest Florida neighborhood in which we lived hadn't flooded in recent memory. Third, and most importantly, Valley Nissan Subaru was simply beat at their own game. Their propensity for bad business backfired. I had a strict budget, and sticking to it was not an option. It seems their plan was to give in to my financial needs for the sole purpose of meeting a quota in hard times, and then pass their loss of judgement onto you, the consumer. When customers did not bite, they broke their word and contract. The car that I traded in, the one that was "flooded," and "from a flood plain," was made available to you, the unsuspecting consumer. When I called their bluff, I was told that they would come after me with their legal team, and that I would be charged $50/day plus a fee per mile for the three weeks I had the car. I just wanted a nice car, and by tearing up our agreement that was sealed with a handshake and smile, Valley Nissan Subaru spit in the face of dealers who do business the correct way. They spit in the face of consumers who place trust in dealerships to not rip them off. Valley Nissan Subaru furthered the stereotype that all "used car salesmen" are similar to slimy, child-eating, cannibalistic monsters that prey on average people who are just trying to live a happy life. If the salesman had just owned up to the fact that the dealership misjudged the value of my car, that they made a sincere mistake, and had not tried to lie to get the car back, I would have returned the car, and not still resent the dealer a few years later. Just remember that there is a reason for their poor rating from the BBB. Remember that there is a reason for all of the negative comments left. Finally, remember that there are breaches in trust for each voice heard in this global forum. Support local business, but first make sure it's good business that's being practiced. More

Pricing bate and switch .. quoted price of $3,900 on '99 Sentra. They always said when asked the price "I think its $3,900" didn't list the price on their web site. When it came time to make the deal, upped Sentra. They always said when asked the price "I think its $3,900" didn't list the price on their web site. When it came time to make the deal, upped the price to $6,600. These guys are the sleaziest. Don't do business them! More

I just got my 2nd Subaru from Valley Subaru - They're very straight forward and didnt waste a lot of time. We live on the Western Slope, about 4 hour drive from Longmont, but every subaru dealer here wan very straight forward and didnt waste a lot of time. We live on the Western Slope, about 4 hour drive from Longmont, but every subaru dealer here wanted to shaft me on my trade-in. Valley gave us $2k more on the trade than ANYONE west of Golden offered. Not only that, they worked with us on price and financing to get the payment and residual on my lease exactly where we wanted it. Matt & Tom were awesome and worked most of the deal over the phone before I even left home. I drove over and spent about an hour doing paperwork and I was on my way....completely painless except the detailer was backed up so we had to wait about an hour for a detail and a full tank of gas, a small thing - that didn't really dampen my enthusiasm for this dealership. I'm 99% sure we'll be back in 3 1/2 years when the lease on my Outback is up. Thanks guys! More

I ended up going to this dealership after I was treated quite badly at another subaru dealer. The salespeople had contacted me about a nissan rogue that I was looking at and were so great that even though quite badly at another subaru dealer. The salespeople had contacted me about a nissan rogue that I was looking at and were so great that even though I did not want to nissan I drove out of town to see their subarus. Many other dealers I felt screwed over with prices. Here, no such thing. They are very caring. They give a lot of information very well and clearly. More

I would recommend you stay as far away from Valley Subaru in Longmont, CO as you can. I received an internet quote for a vehicle form this dealership. It seemed a good price, but they had some trouble ge in Longmont, CO as you can. I received an internet quote for a vehicle form this dealership. It seemed a good price, but they had some trouble getting the car from another dealer. As mentioned in other reports, this is typical practice in the industry. When they said they had the car in, I went down, had a test drive, came back from that saying, let's go, I'll buy the car. Filled out the paper work, credit report, etc. The internet sales person tried to slip in an additional charge for an item that was in the original quote. When I caught it, she scratched off the price and said they would install it for "free". She then brought me over to the "finance guy" whose name I don't recall. No one I had dealt with up to this point, including the Sales manager, mentioned any change in price over what I was quoted. The finance stated going over the numbers. First the price was almost $2000 more than I was quoted. When I balked, the price was "lowered" to $1000 over what I had been quoted. To be fair, this other vehicle had an MSRP of $66 over the car I was quoted. How they got $1000 out of a $66 difference was beyond me. I walked out after listening to them (the sales and finance person) say that they "couldn't lose money" on the deal. They were repeatedly pointing to a computer screen and saying see, we'll lose money. If they were losing money, why did they quote me that price. If they had made a math mistake, why not just own up to it. The following week, I called the owner to let him know what was going on with this Bait & Switch tactic. I was thinking perhaps he didn't know everything that was going on in his dealership. He listened to what I had to say and then said he would get back with me. He called later that day, after checking in with his people, to tell me the reason for the price mark-up. He said "the $1000 down payment is added to the price quoted for the vehicle to get to the total price you will pay for the vehicle." The owner, Jay Weibel, refused to honor the written quote that I was given which clearly stated "No hidden fees or dealer handling. Price is plus taxes only." I've never heard of a down payment being ADDED to the quoted price of anything. What a bogus company. Avoid Valley Subaru in Longmont, CO like the plague. More