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Van Bortel Ford
East Rochester, NY
529 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 529 reviews
July 20, 2019
Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain vehicle as a loaner, and did not receive that. But the service was very good. More
by Berbs27
Employees Worked With
July 20, 2019
UNACCEPTABLE WAIT TIMES Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand o Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand or suffer consequences More
by Explorer 2015
July 19, 2019
Vehicle purchase, routine service The whole experience was exceptional from Dan who sold us our vehicke to the anaxing service department that keeps it safe and well maintained. This v The whole experience was exceptional from Dan who sold us our vehicke to the anaxing service department that keeps it safe and well maintained. This vehicke was for our youngest daughter to drive, will be going there to purchase a new vehicle for my husband and I as well. More
by Mtoy
July 19, 2019
Thorough and quick My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessa My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessary details. One of my top two dealerships in the Greater Rochester NY area. Second experience was as good as the first even though it has been a few years. More
by Feignrain
July 18, 2019
All Aboard!! Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? More
by Seabreeze James
Employees Worked With
Other Employees :
The boy and girl service writers , Paul Bowers
July 18, 2019
Oil change Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! More
by Costello1531
Employees Worked With
July 18, 2019
They made it easy. They were very nice, made my first car buying experience easy. I would definitely recommend them to others. In fact i already have done so. They were very nice, made my first car buying experience easy. I would definitely recommend them to others. In fact i already have done so. More
by Poetic311
July 18, 2019
Excellent!!!! We have bought many vehicles from Van Bortel!! Steve Miller has always been our sale person and he is very honest and fair. We always enjoy dealing w We have bought many vehicles from Van Bortel!! Steve Miller has always been our sale person and he is very honest and fair. We always enjoy dealing with him!!! More
by Eileen1644
Employees Worked With
July 18, 2019
Two different parts ordered wrong I purchased a 2018 Ford Explorer on the 10th 2019. It was supposed to be picked up a week earlier but when they went to install the new tow bar, they I purchased a 2018 Ford Explorer on the 10th 2019. It was supposed to be picked up a week earlier but when they went to install the new tow bar, they found out not only did they bring in the wrong one but not until after a hole was cut into the bumper for it lights hook up. So had to order the correct hitch package and a new bumper. The head rest in the 3rd row where broke, wrong parts ordered agin, after two trips they were finally installed, but the leather was torn during installation, so back again to get that repaired. More
by Todd
July 17, 2019
Oil change I stopped by at 629pm for a quick lane oil change. All were kind, helpful and very efficient. We appreciated the quick service. Thank you. I stopped by at 629pm for a quick lane oil change. All were kind, helpful and very efficient. We appreciated the quick service. Thank you. More
by Lauren
Employees Worked With
