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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
July 04, 2019
Ongoing Transmission issues I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to make things right. More
by jemerso
Employees Worked With
July 04, 2019
Salesman Performance Alex Zeikle was our salesman. He was attentive, informative, knowledgeable, and amiable. I bought the 2016 Mini Cooper Countryman because of his app Alex Zeikle was our salesman. He was attentive, informative, knowledgeable, and amiable. I bought the 2016 Mini Cooper Countryman because of his approach to sales. Thanks. More
by Fastfeet
July 04, 2019
New Purchase Purchased a 2019 Ford Edge from Van Bortel Ford and we were extremely please with the entire experience. We worked with Dan Happ who did an excellent Purchased a 2019 Ford Edge from Van Bortel Ford and we were extremely please with the entire experience. We worked with Dan Happ who did an excellent job from start to finish, very thorough. Got a frat no hassle deal. More
by Dave
July 04, 2019
Great Servicr Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight for Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight forward. More
by Mcase003
July 03, 2019
Friendly, efficient service This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is ex This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is excellent. More
by JMM1013
July 03, 2019
Another Excellent Interaction Everything as expected, no surprises. Super fast, safe simple and fairly painless. I used the quick lane, never seem to have any trouble over on that Everything as expected, no surprises. Super fast, safe simple and fairly painless. I used the quick lane, never seem to have any trouble over on that side. More
by Dave13
Employees Worked With
July 02, 2019
Excellent service dept, A + My car didn't start. The service dept took care of the tow, fixed the car, and had the car done before promised. That's what you call a "World Class A My car didn't start. The service dept took care of the tow, fixed the car, and had the car done before promised. That's what you call a "World Class Auto Dealership" More
by Hardy
Employees Worked With
July 02, 2019
Recall repair Have always experienced fast efficient service. Easy to make appointment. Nice waiting area. Always welcomed with friendly but professional service Have always experienced fast efficient service. Easy to make appointment. Nice waiting area. Always welcomed with friendly but professional service. Repairs always explained and questions answered More
by Sued2019
July 02, 2019
Went in for a recall notice Good place. Have used them many times for service and for buying OEM Ford parts. The property itself; well the inside of the building could use a go Good place. Have used them many times for service and for buying OEM Ford parts. The property itself; well the inside of the building could use a good cleaning. Block walls near the cashier are covered in black dust/dirt. The parking lot is terrible in terms of space and line of sight. They have so much inventory, there is hardly any room anywhere for customer parking and if you are luck to find a spot it's in the back 40. It's a little hairy driving around because you just can't see very well with all of the inventory. Last thing I want to do is wipe out a brand new vehicle. As far as customer service, they are second to none. I cannot overstate this. The quality of their work is superior as far as anything I have ever had done there. I would recommend VanBortel to anyone. More
by CMJ
Employees Worked With
July 01, 2019
Very helpful and knowledgeable Dan Happ was very knowledgeable and answered all my questions he was polite and courteous I would definitely recommend him and the dealership to my fr Dan Happ was very knowledgeable and answered all my questions he was polite and courteous I would definitely recommend him and the dealership to my friends More
by Kiki
Employees Worked With
Other Employees :
Also the man who showed me all the features after I bought the car was very good I think his name was Mark
