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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
May 29, 2019
Easy buying experience They made the car buying experience super easy and that was what I was looking for. There was no pressure and questions I asked were answered quickly. They made the car buying experience super easy and that was what I was looking for. There was no pressure and questions I asked were answered quickly. I have already recommended Van Bortel and Paul to some of my contacts. Really happy with my decision of dealership and car selection! More
by Trigirl2019
May 29, 2019
Great! Great Sales team! Would recommend Vanbortel Ford to anyone! Paul was very Knowledgeable and welcoming to any questions or concerns. The process was qu Great Sales team! Would recommend Vanbortel Ford to anyone! Paul was very Knowledgeable and welcoming to any questions or concerns. The process was quick and easy! More
by ssadler4220
Employees Worked With
Mark Hawkins , Paul Bowers
May 29, 2019
Terrific; As it always is! Ms. VanBortel's Mato is "There is nothing we won't do for you"; They truly strive to provide just that! From the Service Underwriter (Andy), Service Ms. VanBortel's Mato is "There is nothing we won't do for you"; They truly strive to provide just that! From the Service Underwriter (Andy), Service Mgr. (Tom), Sales Rep. (Steve); All engaged to resolve this situation. Speaking with Greg (Transmission Mechnic), he provided confidence that all would be righted. They fulfilled all that was stated to resolve the issue! Finest & Superior Customer Service in the region! More
by Mcclellan96e
May 29, 2019
The best of everything! Simply speaking, we have bought 3 cars at Van Bortel Ford. Our sales person is Steve Miller, that should say it all. We are and have been 100% happy! Simply speaking, we have bought 3 cars at Van Bortel Ford. Our sales person is Steve Miller, that should say it all. We are and have been 100% happy! More
by Dondondon
May 28, 2019
Great service department I had taken my truck to 2 other dealers and was told there was nothing wrong with it. I took it to Van Bortel and they immediately said there was a T I had taken my truck to 2 other dealers and was told there was nothing wrong with it. I took it to Van Bortel and they immediately said there was a Tech bulletin from Ford about it. The service manager drove my truck to verify the issue and that it was related to the Tech Bulletin. They scheduled an appointment and fixed the issue . Runs like new again! More
by Joeroc
Employees Worked With
May 28, 2019
Excellent service! Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance dep Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance departments both go above and beyond to assist with the sale. Service department has a high level of precision and protect the dignity of customers. More
by Revbob
May 28, 2019
Awesome job Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. More
by Keeksir
Employees Worked With
May 28, 2019
As always, wonderful!, I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to dri I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to drive. More
by Pam52
Employees Worked With
May 28, 2019
RS service I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was sc I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was scheduled right away and provided a loner car. I was called during the repair with updates. This spring I discovered an oil leak related to the head gasket service. With one phone call I was booked and the car was back in for diagnostics. The source of the oil leak was determined and it was repaired as soon as parts were available. I was contacted with updates along the way and back into my car by the end of two weeks. Service department is very friendly and good about staying in touch. Got to meet the Texh working on the car too. A big thanks for figuring out what was wrong and getting me on the road. More
by Shomare
Employees Worked With
May 28, 2019
Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the first scheduled Ford transmission scheduled maintenance is at 100k miles is it will need to be replace as standard wear and tear at 66K I got a lot of I am sorries , but also got a huge bill NEVER BUY A CAR FROM VAN BIRTEL TIM MULHALL More
by Tim mulhall
Employees Worked With
