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Van Bortel Ford
East Rochester, NY
529 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 529 reviews
May 28, 2019
RS service I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was sc I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was scheduled right away and provided a loner car. I was called during the repair with updates. This spring I discovered an oil leak related to the head gasket service. With one phone call I was booked and the car was back in for diagnostics. The source of the oil leak was determined and it was repaired as soon as parts were available. I was contacted with updates along the way and back into my car by the end of two weeks. Service department is very friendly and good about staying in touch. Got to meet the Texh working on the car too. A big thanks for figuring out what was wrong and getting me on the road. More
by Shomare
Employees Worked With
May 28, 2019
Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the first scheduled Ford transmission scheduled maintenance is at 100k miles is it will need to be replace as standard wear and tear at 66K I got a lot of I am sorries , but also got a huge bill NEVER BUY A CAR FROM VAN BIRTEL TIM MULHALL More
by Tim mulhall
Employees Worked With
May 28, 2019
I drove up for an oil change and was taken immediately! The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! T The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! Thanks to all! More
by Mcmom
Employees Worked With
May 28, 2019
Easy buying process I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the process. They were able to provide me with exactly what I was looking for. Pricing was reasonable compared to other dealerships and when I picked the vehicle up, there was one person who brought me through every detail of the vehicle and how it works. Overall, a pleasant experience. And a great ride! More
by Lisa Beth
May 28, 2019
Wonderful service and experience My time there was not wasted like it is at most dealers. They had the vehicle I wanted, gave me the price, no fighting no arguing nothing. Signed for My time there was not wasted like it is at most dealers. They had the vehicle I wanted, gave me the price, no fighting no arguing nothing. Signed for the truck and picked it up a few days later. Everything was fast and easy. And everyone was extremely kind. Best experience I have had. More
by JZenkel
May 28, 2019
Good experience Dan was great guy to work with. Overall a good experience. Everyone we had contact with was professional .We would recommend this dealership to friend Dan was great guy to work with. Overall a good experience. Everyone we had contact with was professional .We would recommend this dealership to friends and family More
by Sylvia 10
Employees Worked With
May 27, 2019
Great deal Got a great price without any hassle or games. They were very helpful , knowledgeable, easy to deal with, no pressure tactics ! I will definitely go Got a great price without any hassle or games. They were very helpful , knowledgeable, easy to deal with, no pressure tactics ! I will definitely go back next time for my wife’s new car. Great experience More
by New truck guy
Employees Worked With
May 25, 2019
Great customer service Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. More
by Fusion
Employees Worked With
May 23, 2019
Oil change helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire More
by ODYSSEUS
Employees Worked With
May 22, 2019
Good with a few issues though My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. Th My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. The repair took longer than expected, but it seems to have been fixed properly. Additional parts were needed which lengthened the wait, which honestly surprised me. This repair was done without an appointment it should be noted. If we waited for an appointment, it could have taken almost a month most likely. After picking up the truck, it was found to have two additional issues. One was a not/ disconnected hose in the turbo plumbing. Two, missing bolts that fasten the inner fender well to the truck. Neither issue would stop me from returning to this dealer. Kitty and her staff always take care of the customer. The same can not be said of many unfortunately. She trains her staff very well, and knows what it means to serve the public. More
by Bill
Employees Worked With
Other Employees :
Tom Anne Service Manager, Craig and Andy service advisors
