
Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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New car purchase Everyone we met was friendly and helpful. Dan Happ, our sales rep was 100% professional, knowledgeable and very helpful. His follow up has been great Everyone we met was friendly and helpful. Dan Happ, our sales rep was 100% professional, knowledgeable and very helpful. His follow up has been great as well. We are very happy. More
Great service- Great People- Great Products Highly recommend Van Bortel Ford..Sales people are friendly and helpful- service is top notch and easy to deal with- even the cashier lady was friendl Highly recommend Van Bortel Ford..Sales people are friendly and helpful- service is top notch and easy to deal with- even the cashier lady was friendly too.. More
The timing and staff was excellent The timing of getting lease picked out, paperwork done and vehicle home was very good. Paul Bowers went over and beyond to help us out with financing The timing of getting lease picked out, paperwork done and vehicle home was very good. Paul Bowers went over and beyond to help us out with financing and getting a deal worked out for us with Bryan Zemaitis. We couldn't be happier with how professional these two men were with us and friendly. Very pleased. We will ONLY do our business there from now on. More
Great overall customer service and experience The entire experience at Van Bortle has been an amazing experience. From initial purchase to the few times I’ve been in for an oil change or inspectio The entire experience at Van Bortle has been an amazing experience. From initial purchase to the few times I’ve been in for an oil change or inspection. Courteous and friendly are the top words that come to mind. I love working with them More
Leased third Escape Paul is great to work with. He made the process simple. I looked at two other types of SUV’s but the Escape won out again. I had a tire issue with Paul is great to work with. He made the process simple. I looked at two other types of SUV’s but the Escape won out again. I had a tire issue with a previous vehicle and when I sought his help, he promptly referred me to Customer Relations. Van Bortel lived up to its motto “there’s nothing we won’t do for you”. More
Service call, 15K I needed an oil change (the works), an inspection, and a 15K service. All was done to my satisfaction and promptly. We own a Ford Explorer and a Subar I needed an oil change (the works), an inspection, and a 15K service. All was done to my satisfaction and promptly. We own a Ford Explorer and a Subaru. We have been VanBortal customers since 1991. More
Lease deal on 2019 Fusion Hybrid The help we received was outstanding. Trevor Carpenter was our primary contact. He was courteous, personable, and helpful throughout without being at The help we received was outstanding. Trevor Carpenter was our primary contact. He was courteous, personable, and helpful throughout without being at all pushy. Trevor made our experience easy and pleasurable. Matt German provided great backup support. The team worked together and creatively to to find just the right vehicle for our needs. More
Very professional and always get the job done right Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! More
Car issues with purge valve and door latch and ending up ha I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the f I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the future Thank you !! Van bortle👍😊 More
Question of service work I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twic I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twice before bringing it back there. More