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Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 527 reviews

May 16, 2019

Great service- Great People- Great Products Highly recommend Van Bortel Ford..Sales people are friendly and helpful- service is top notch and easy to deal with- even the cashier lady was friendl More

by Stacy281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Malin and Tom Anne and Denise in quick lane
May 10, 2019

Great overall customer service and experience The entire experience at Van Bortle has been an amazing experience. From initial purchase to the few times I’ve been in for an oil change or inspectio More

by KathF150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019

Leased third Escape Paul is great to work with. He made the process simple. I looked at two other types of SUV’s but the Escape won out again. I had a tire issue with More

by Barb
Recommend Dealer
Yes
Employees Worked With
Paul Bowers
April 20, 2019

Service call, 15K I needed an oil change (the works), an inspection, and a 15K service. All was done to my satisfaction and promptly. We own a Ford Explorer and a Subar More

by Dr. Hans Finke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2019 -

Van Bortel Ford responded

Thank you very much!

April 15, 2019

Lease deal on 2019 Fusion Hybrid The help we received was outstanding. Trevor Carpenter was our primary contact. He was courteous, personable, and helpful throughout without being at More

by Louis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Coller Carpenter
April 14, 2019

Very professional and always get the job done right Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! More

by Epmfords
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ruple
April 14, 2019

Car issues with purge valve and door latch and ending up ha I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the f More

by Rose Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Malin and Steve Smith
April 12, 2019

Question of service work I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twic More

by Jlp3421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Hicks
April 10, 2019

Excellent, timely service. Service people were accommodating, rescheduling my appointment, offering shuttle service and ensured I had a loaner. Craig completed the intake and in More

by SDelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2019

Great Experience Anthony P was a very good salesman. The Vanbortel experience was as advertised. Low pressure- good price I would recommend this dealership to a frie More

by Jwegman61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pagliaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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