
Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Great service! Always customer centric!! Even when it’s busy and that is often!! Service with a smile always!! Always explains service proved in detail. Very satisfi Always customer centric!! Even when it’s busy and that is often!! Service with a smile always!! Always explains service proved in detail. Very satisfied. More
Always a great experience at VanBortel Ford Friendly and knowledgeable staff, always kept me informed of my vehicle. I like it that they inform me of what’s going on with my car. Friendly and knowledgeable staff, always kept me informed of my vehicle. I like it that they inform me of what’s going on with my car. More
Excellent service Thomas Brownyard is ain excellent service advisor, he is friendly, courteous and he answered all my questions and concerns. Ryan Tellier change my oil Thomas Brownyard is ain excellent service advisor, he is friendly, courteous and he answered all my questions and concerns. Ryan Tellier change my oil & filter and serviced my 2018 Ford Focus SE, he did a great job. More

Easy Going I had a great time looking for my truck Dan was very nice and easy going. He let me take the time to look at as many trucks as I wanted and was always I had a great time looking for my truck Dan was very nice and easy going. He let me take the time to look at as many trucks as I wanted and was always ready to answer any questions. More

Best car buying experience ever!! Car dealerships and car salesman get a bad rap sometimes for being pushy and slimy. Van Bortel Ford is the complete opposite of that. I felt comfortab Car dealerships and car salesman get a bad rap sometimes for being pushy and slimy. Van Bortel Ford is the complete opposite of that. I felt comfortable in that environment and did not feel pressured and scared to buy a car from them. And that was mostly because of the super salesman I bought from named Dan Happ. He was incredibly nice and caring throughout the whole buying process and did not pressure me at all. He went above and beyond with helping me buy this car, more then I would have ever thought a salesman would do. I really felt cared for at Van Bortel Ford! I can not recommend them enough! If you’re looking for a car, go see Dan Happ! More
No pressure transaction I checked out the truck on a Friday and was fairly sure I wanted it but also wanted the weekend to think about it. The salesman Dan was great, they he I checked out the truck on a Friday and was fairly sure I wanted it but also wanted the weekend to think about it. The salesman Dan was great, they held the truck without even asking for a deposit. Monday came and by the end of the day I was in the new Jeep More
Good Fastlane service I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlan I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlane manager has always explained things clearly and offered reasonable options - great place. More
Quality work i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my t i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my tires in a few months. They got me in quickly and treated me with respect, talking me through all my questions. I have been a fan for a while -- Van Bortel has never disappointed me. More

Excellent choice of a car for me I'm so excited already! Becoming a mother of 2 in a few months, I'll be able to adjust easier with how much space there is in the backseat, for both m I'm so excited already! Becoming a mother of 2 in a few months, I'll be able to adjust easier with how much space there is in the backseat, for both my six year old and the baby's carrier. The trunk will be able to hold the stroller, groceries and anything else I need to put back there. And the Android Auto is awesome. I've already utilized Spotify to listen to my favorites on the way to work. More
A good experience This is my third good lease experience with VanBortel. My salesman was professional and helped me find the car I wanted with an agreeable payment s This is my third good lease experience with VanBortel. My salesman was professional and helped me find the car I wanted with an agreeable payment schedule. Also, had great help introducing me to the new 2019 technologies. More