Van Bortel Ford - Service Center

Quick Lane is great. VanBortel Ford is always polite, friendly and professional. Their service hours are the best. I highly recommend them. I’ve been a customer for over 1 VanBortel Ford is always polite, friendly and professional. Their service hours are the best. I highly recommend them. I’ve been a customer for over 10 years. More

Always take care of me Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll n Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll never look anywhere else. I've purchased vehicles and used service from another dealer in the area and they don't compare to VanBortel. More

Good service My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service si My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service similar to the same in hospitals. This could be posted on a screen in the customer waiting lounge so the customer could see how the vehicle is progressing. This would also elinate several visits to the service desk to ask the same questions. More

Very Professional Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. B Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. Being in equipment sales, I can fully appreciate dealing with a professional who pays attention to detail. Steve makes the buying process very enjoyable and painless. He is good people. I also want to point out that the service department is top notch as well. Everyone there cares about the customer and really care about the service they provide. I highly recommend that anyone looking to purchase a vehicle include a visit to see Steve. I am confident that you will be happy you did. More

Great. Excellent. Thorough My truck had been to local dealerships 7 times in 6 months for a leak. Nobody got it right. When one leak got fixed another sprung. It was ridicu My truck had been to local dealerships 7 times in 6 months for a leak. Nobody got it right. When one leak got fixed another sprung. It was ridiculous. Finally gave up and took my truck 90 miles back to van bortel (where I bought it) and they took care of it. The rep and actual mechanic were fantastic and knew what they were doing. Especially the technician/mechanic Jeremy. Like a ford surgeon. Very impressed More

Great place! I really like this dealership, I don’t mind waiting at all nice waiting area, the employees are great very friendly, helpful. And they don’t try to se I really like this dealership, I don’t mind waiting at all nice waiting area, the employees are great very friendly, helpful. And they don’t try to sell you services that are unnecessary ! I will keep going back More

Good mostly great sometimes All good hhjh iugfxfykj gghf you be available for me to come to the office Monday and Thursday and will be until 11 t gc All good hhjh iugfxfykj gghf you be available for me to come to the office Monday and Thursday and will be until 11 t gc More

Warranty Repair My 2015 F150 had what I thought was improper brake rotor wear at 28,000 miles. Van Bortel agreed. After discussions with Ford Customer Service, Van My 2015 F150 had what I thought was improper brake rotor wear at 28,000 miles. Van Bortel agreed. After discussions with Ford Customer Service, Van Bortel replaced all four rotors and brake pads, as well as driving me home and back because the service was going to take longer than expected. I could not have asked for better service! More

Strike Three VanBortel, You're OUT!!! I have been using the VanBortel Service Department for several years and visit at least monthly due to the high mileage I drive as well as having seve I have been using the VanBortel Service Department for several years and visit at least monthly due to the high mileage I drive as well as having several cars needing service. Over the last several visits, I have experienced several problems with the quality of the service work performed and recently the customer service at the dealership. The service problems are a leaking oil filter from a regular oil change that required two additional visits to the dealership. One to review the problem as the service department was full and a second to have another oil change performed. As I was on a long trip when the low oil light came on there was also the possibility of engine damage due to the low oil. During a visit to have the wheel bearings changes, the ABS sensor was broken and the vehicle needed to be taken into the dealer a second time for repair. Not a big problem, but another inconvenience. During my two most recent visits, I picked up my car after a brake job to find that the passenger side door had a large dent. Obviously, someone that parked or picked up the vehicle next to mine had slammed their into mine. This was during one of the recent wind storms and there is no way to prove that it was a Van Bortel employee that dented the door, but it was still frustrating that this problem occurred. During my last visit and this is the proverbial straw that broke the camel's back. I waited for over an hour for a ride home. The shuttle was an hour and twenty minute wait. The service department was short staffed due to people calling off work. VanBortel management made no effort to put the customer's first and make sure that people like me were their priority. So it took me over two hours to get home. I don't know what is happening to the service department at VanBortel, but certainly the quality of the workmanship has been poor and recently the customer focus has been lost. Now, VanBortel has lost me as a customer as well. More