Van Bortel Subaru of Victor

First time at VanBortel's, but definitely not my last" I just bought my first vehicle, a 2012 Forester, from VanBortel's. I have to say, from start to finish, working with all the team members at VanBorte I just bought my first vehicle, a 2012 Forester, from VanBortel's. I have to say, from start to finish, working with all the team members at VanBortel's was a pleasure. Everyone was friendly and easy-going, I never felt intimidated, and I felt absolutely no pressure whatsoever as I have at other places. I love my "new" car and plan on making VanBortel's "my dealership"! More

No Pressure -super nice to deal with! I can't say enough about Vince Bovenzi and Tammi Standen. They made my purchse of a Forester a total positive experience. I kept waiting for the oth I can't say enough about Vince Bovenzi and Tammi Standen. They made my purchse of a Forester a total positive experience. I kept waiting for the other shoe to drop and it never did!!!! Very professional. Even the receptionist inside the door was super friendly and attentive. I love the car and the dealership! VanBortel is a class act! More

Best Car buying experience I just purchased a 2015 Outback from Van Bortel and it was the best buying experience I have ever had. I live an 1-1/2 from the dealership and it was I just purchased a 2015 Outback from Van Bortel and it was the best buying experience I have ever had. I live an 1-1/2 from the dealership and it was worth the drive. I could have bought from a couple of dealers that where 30 min from where I live but after unsuccessfully trying to deal with them I took the drive to Van Bortel where everything was explained up front, no playing the shell game with pricing and trade in. Just straight forward pricing. I have already recommended them to several people. Great Job guys, I know where I will be going when it comes time to buy another car More

Satisfaction always !! I have absolutely nothing but praise & respect for the entire staff at VanBortel. I am on my 3rd Subaru that I have bought from Karl Lindenmuth and h I have absolutely nothing but praise & respect for the entire staff at VanBortel. I am on my 3rd Subaru that I have bought from Karl Lindenmuth and he makes the car buying experience very pleasant. He always seems to know when it is time for me to make a trade and never tries to talk me into it before then. The service people are excellent....never have had a bad experience there either. They are very good at having your car ready when they tell you and many times it is even done in less than the time they quote you. The staff who I have dealt with always remember me by name when I come in and that is a good feeling knowing that you aren't just another "face" in the crowd. Would not hesitate for a second to recommend VanBortel Subaru to a friend and in fact, I have :) More

A customer for life! I just got a 2015 Outback from Van Bortel. This is the fifth Subaru I have purchased from them and I will never go anywhere else in the Rochester are I just got a 2015 Outback from Van Bortel. This is the fifth Subaru I have purchased from them and I will never go anywhere else in the Rochester area. As well, I have always had my cars serviced there and am consistently pleased with the quality of work and friendliness of the staff. I planned on buying a 2015 from the lot the end of October 2014, but when I went in, I discovered that there were none available given the high demand. I was able to order exactly what I wanted and the final price was well below what I had budgeted for. They gave me an excellent price on my 2009 trade-in. In the interim, my brakes were going bad, so I called my salesman. He had them replaced at no cost to me. He told me he wanted me to be safe in my car until my new one arrived. Even though I didn't ask, they also replaced a burned out headlight at no cost and gave me a loaner overnight so I wouldn't have to wait. Even though I now live 30 minutes away from Van Bortel's and there are other Subaru dealers closer to me, I will continue to use them exclusively. More

Love the respectful, well-trained staff at VanBortal's I have been going to VanBortal's for about 12 years now. What is remarkable is the PROGRESSION of the level of service. The quality and personalizat I have been going to VanBortal's for about 12 years now. What is remarkable is the PROGRESSION of the level of service. The quality and personalization of customer service gets better year, after year. And, I love that they all seem to love what they are doing. Huge bonus- the staff are all pet lovers and know my dog's name. THAT is true passion for your work! I would never buy or service my Subaru elsewhere. More

Love my Outback I was debating between a Nissan Rogue and the Subaru Outback. Vision Nissan salesmen lied to me, raised the price of a used car. I decided to go to Va I was debating between a Nissan Rogue and the Subaru Outback. Vision Nissan salesmen lied to me, raised the price of a used car. I decided to go to Van Bortel and bought the car immediately. Shawn Pies, the salesman was great!!! Let my husband and myself drive the outback, went over the price and gave us an estimate for my trade in. We agreed then we talked to Kevin Hunt and the deal was sealed!!! All the 2014 vehicles were sold so I had to order a 2015, at first it was supposed to be in Canandaigua late Nov. then early Dec. Finally on Dec. 16th it was delivered, I picked it up on Dec. 20th. Shawn said because I was so patient he bought me flowers!! Not sure if he does that for everyone but it sure made my day! I can't say enough about my experience with Van Bortel. I LOVE THE OUTBACK, THE BEST DECISION EVER!!! Runs great. Shawn has called a couple of times checking in to see how it was and if I had any questions or problems. Would I recommend Shawn Pies and Kevin Hunt? DEFINITELY!! Would I recommend the Subaru Outback? DEFINITELY!! Would I recommend Van Bortel Subaru? PRICELESS!! More

December inspection plus! My current Outback is the 6th I have purchased from Van Bortel. I scheduled an appointment for my December inspection plus a check of the windshield w My current Outback is the 6th I have purchased from Van Bortel. I scheduled an appointment for my December inspection plus a check of the windshield wipers for the winter. They replaced the blades and inserts. Driving on the Thruway and in the winter weather, I have greatly appreciated the new wipers! Also had a wonderful chat with Karl Lindemuth during the (short) wait! Thank you! More

Would never take my car anywhere else. Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be gr Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be granted more time for diagnosis, Steve called me to inform me that they had found the problem, and the dealer that had originally sold my car had installed the dealer add-ons incorrectly. To remedy the problem, the Service Department warrantied my claim, and repaired everything that the other dealer had botched. Not only was this done in a timely manner, but it was also done with the utmost amount of quality, as my electronics are now all working better than they had before the issue arose. Having worked in a service department before, I understand the disasters that can happen, and have witnessed plenty firsthand. But Van Bortel made this major repair feel like I had dropped my car off for an oil change. The professionalism by everyone there is second to none, and I'd never even contemplate taking my car somewhere else. Thank you Van Bortel for your assistance, and I look forward to visiting you guys for all of my Subaru needs! More

honest service department Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car t Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car to Van Bortel Subaru. I asked Van Bortel staff Steve Mueller to check my brakes. He told me my brakes were fine. I told him that Dunn Tires said my brakes were dangerous. Steve said he would do a careful double check. He then told me I had approximately 10,000 miles left on my brakes before they would need replacing. Steve could have said that, after checking more closely, I did need new brakes or would need them soon. Instead he was honest about it. Also, my sales person, Theresa All, was great when I purchased my vehicle. I ordered a car and did not like it when it came in. She told me I didn't need to take it and found me a vehicle I liked better. Pretty good customer service. More