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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,323 reviews
April 08, 2022
Very clean and professional but a bit pricey. Enjoyed working with Hector Hernandez and have two 2015 Cherokee Trailhawks with 100,000 miles each that have served me well. Enjoyed working with Hector Hernandez and have two 2015 Cherokee Trailhawks with 100,000 miles each that have served me well. More
by davegreen91356
Verified Customer
April 07, 2022
It is a good service which helped with my car. I liked how they work I liked how they work More
by Vigenvardanyan82
Employees Worked With
Other Employees :
Rene Robles, Omar Hernandez, Shayan Ghelichkani
April 07, 2022
Best ever best ever best ever best ever best ever best ever best ever best ever best ever best ever ever best ever best ever best ever best ever More
by CUTBERTO
Employees Worked With
April 07, 2022
Great service, answer all my questions. Took care of everything and was washed my car as well. Took care of everything and was washed my car as well. More
by briggittestewart
Employees Worked With
April 07, 2022
My husband and I are very satisfied with sales and the service we both got at Westbrook Dodge and enjoy the 2018 Wrangler , we would highly recommend Westbrook Dodge, Thank You. service we both got at Westbrook Dodge and enjoy the 2018 Wrangler , we would highly recommend Westbrook Dodge, Thank You. More
by Mobiledetailing74
Employees Worked With
Vahe
April 06, 2022
I told them what I wanted and what I was willing to do and they made it work. and they made it work. More
by socaljen27
April 06, 2022
Great experience with all the people there. Very helpful on the car I wanted to get.. Very helpful on the car I wanted to get.. More
by atzinp12
Employees Worked With
Other Employees :
Juan Del Rio, Rene Robles, Julio Rodriguez, Raed Malaeb, Omar Hernandez, Alex Klaumenzer, Shayan Ghelichkani
April 05, 2022
I was treated poorly when I purchased the car. I had a cashier's check, which should have been the end of it, but was forced to fill out a variety of paperwork and provide two forms of ID--no idea I had a cashier's check, which should have been the end of it, but was forced to fill out a variety of paperwork and provide two forms of ID--no idea why. I have a Spanish-surname and suspect bigotry, but who knows--could also just be incompetence. Within seven weeks, the car had a massive engine failure which was dangerous, as I was driving in traffic at the time it happened. Begged the service department to take it on a Monday morning (they weren't open on Sunday). Had to beg because they told me they were "so busy." Anyway, it's been there for two days and I've heard nothing. I've called them several times today, totally get the run-around, and then finally spoke with someone who told me that by tomorrow, the car would be diagnosed, because cars aren't diagnosed for three days. When I dropped the car off, I was told it could be ready in two days--in order for that possibility to become real, it would have to be diagnosed in fewer than three days. In summary, the dealership and the service department seem incredibly poorly run and managed, communication is frustrating and incoherent, and the service department appears dramatically understaffed. More
by AlexisR
Employees Worked With
Erick
April 04, 2022
The staff were friendly and conscientious and serviced and delivered my car well and quickly. and delivered my car well and quickly. More
by Hossein.Shokati
Employees Worked With
