Van Nuys Chrysler Dodge Jeep Ram

Great service, I have no complaints everything went as planned, will return to this one in the future planned, will return to this one in the future More

Great customer service I really enjoyed my time there the people were really nice and it was lovely the car was taken care of and everything was beautiful! people were really nice and it was lovely the car was taken care of and everything was beautiful! More

Everything was great, I loved the customer service, how they met me at a price & took care of my car before taking it off the lot. they met me at a price & took care of my car before taking it off the lot. More

Would not recommend to anyone, not even my worse enemies. They have horrible customer service. And poor people skills. Please write in reviews that are honest so people know to go somewhere else and worth wh They have horrible customer service. And poor people skills. Please write in reviews that are honest so people know to go somewhere else and worth while. Went in with an issue and left with even more of a headache. This rating does not allow me to rate the actual people that helped me but the poor customer service came from Hector Herrera and his son Hector Herrera Jr. More

There was a delay in the replacement part but the time in the shop cannot be helped. Great work on the repair the shop cannot be helped. Great work on the repair More

Excellent customer service. Sales representative Christopher Morales was courteous, knowledgeable and professional, Plenty of inventory to choose from! I would definitely recom Sales representative Christopher Morales was courteous, knowledgeable and professional, Plenty of inventory to choose from! I would definitely recommend a friend to Russell Westbrook dealership! Thanks for such a great experience! More

Doesn’t know the meaning of communication. Acts like customers are an inconvenience. Very slow. Vehicle was supposed to be in for 10 days, took them 30! On top of that, found a bunch of spare/ Acts like customers are an inconvenience. Very slow. Vehicle was supposed to be in for 10 days, took them 30! On top of that, found a bunch of spare/loose hardware in the car? More

My experience with this dealership has always been positive but expect a very busy dealership when you go positive but expect a very busy dealership when you go More

Bad experience, rude, didn't complete basic services, bad communication, not sincere, not trustworthy, bad overall. communication, not sincere, not trustworthy, bad overall. More

Probably not the best dealership to go to for a brand new dodge. I feel like I could’ve been treated better when I went in to buy a new dodge charger 2021. The two guys I spoked to didn’t seem interested in dodge. I feel like I could’ve been treated better when I went in to buy a new dodge charger 2021. The two guys I spoked to didn’t seem interested in customer satisfaction, only to get me in and out. We spoke numbers and eventually we came to an agreement on the sales floor, I repeatedly also mentioned I didn’t want those little add ons that most dealerships force you to get. Specifically the nitrogen in tires. Then they have moved me on to the finance manager and they had a completely different deal with him. It was weird because they didn’t mention it until I was like wait why did all the numbers change, from the total amount that I would owe to even the interest rate. They had kept the nitrogen on the contract which I repeatedly said I didn’t want and they had added the $5k warranty without asking me if i wanted it nor did he bother explaining what exactly the warranty covered. I just don’t feel like I got the best customer service. The brand new 2021 dodge charger also came with a few scratches that the salesman did not mention. By the time I got done signing, it also took about another hour or two to get me my car, I waited a total of about 6 hours to leave the dealership in my new car. Although I do love my new car, I would not recommend coming back More