Van Nuys Chrysler Dodge Jeep Ram

Alright costumer service. Took longer than expected to get spare keys after I purchase the vehicle. Took longer than expected to get spare keys after I purchase the vehicle. More

I was treated poorly when I purchased the car. I had a cashier's check, which should have been the end of it, but was forced to fill out a variety of paperwork and provide two forms of ID--no idea I had a cashier's check, which should have been the end of it, but was forced to fill out a variety of paperwork and provide two forms of ID--no idea why. I have a Spanish-surname and suspect bigotry, but who knows--could also just be incompetence. Within seven weeks, the car had a massive engine failure which was dangerous, as I was driving in traffic at the time it happened. Begged the service department to take it on a Monday morning (they weren't open on Sunday). Had to beg because they told me they were "so busy." Anyway, it's been there for two days and I've heard nothing. I've called them several times today, totally get the run-around, and then finally spoke with someone who told me that by tomorrow, the car would be diagnosed, because cars aren't diagnosed for three days. When I dropped the car off, I was told it could be ready in two days--in order for that possibility to become real, it would have to be diagnosed in fewer than three days. In summary, the dealership and the service department seem incredibly poorly run and managed, communication is frustrating and incoherent, and the service department appears dramatically understaffed. More

The staff were friendly and conscientious and serviced and delivered my car well and quickly. and delivered my car well and quickly. More

Great service, I have no complaints everything went as planned, will return to this one in the future planned, will return to this one in the future More

Great customer service I really enjoyed my time there the people were really nice and it was lovely the car was taken care of and everything was beautiful! people were really nice and it was lovely the car was taken care of and everything was beautiful! More

Everything was great, I loved the customer service, how they met me at a price & took care of my car before taking it off the lot. they met me at a price & took care of my car before taking it off the lot. More

Would not recommend to anyone, not even my worse enemies. They have horrible customer service. And poor people skills. Please write in reviews that are honest so people know to go somewhere else and worth wh They have horrible customer service. And poor people skills. Please write in reviews that are honest so people know to go somewhere else and worth while. Went in with an issue and left with even more of a headache. This rating does not allow me to rate the actual people that helped me but the poor customer service came from Hector Herrera and his son Hector Herrera Jr. More

There was a delay in the replacement part but the time in the shop cannot be helped. Great work on the repair the shop cannot be helped. Great work on the repair More

Excellent customer service. Sales representative Christopher Morales was courteous, knowledgeable and professional, Plenty of inventory to choose from! I would definitely recom Sales representative Christopher Morales was courteous, knowledgeable and professional, Plenty of inventory to choose from! I would definitely recommend a friend to Russell Westbrook dealership! Thanks for such a great experience! More

Doesn’t know the meaning of communication. Acts like customers are an inconvenience. Very slow. Vehicle was supposed to be in for 10 days, took them 30! On top of that, found a bunch of spare/ Acts like customers are an inconvenience. Very slow. Vehicle was supposed to be in for 10 days, took them 30! On top of that, found a bunch of spare/loose hardware in the car? More