Van Nuys Chrysler Dodge Jeep Ram

I recently had an extremely disappointing experience with the service department, particularly with the handling of my van's transmission recall. When I dropped off my van, I was initially told it would take the service department, particularly with the handling of my van's transmission recall. When I dropped off my van, I was initially told it would take 5 days for the repairs. However, it ended up being in their shop for over 3 weeks. Upon finally retrieving my van, I noticed it was skipping gears an issue that had not been present before the service. After I set up another appointment for the next day at 2:30 PM, my van broke down on the way to work, and I saw a lot of smoke coming from the hood. Opening the hood, I discovered that hoses had been left unplugged, NOT VERY PROFESSIONAL! When I called the service department to report the issue, I was instructed to pay for a tow truck for a problem they caused. It has now been close to 3 weeks since I last heard from them, and I feel completely ignored. I believe the engineer, Payman, should reconsider his qualifications, as the service provided was far from acceptable. Overall, my experience with this dealer has been unsatisfactory, and I cannot recommend their services. More

It was easy working with the dealership all the time I visit there from oil change and maintenance to repair and warranties. uber services. Payman is very professional and knowledgeable of what he do. And visit there from oil change and maintenance to repair and warranties. uber services. Payman is very professional and knowledgeable of what he do. And he always takes care of me when ever I come and bring my car in there. More

I have no comment at this time, I am still waiting for my title to be sent my title to be sent More

The communication from this service department is terrible, Had to call them multiple times a day to get an answer, Albert seems like a nice guy but so hard to get a hold of and tells you he will let terrible, Had to call them multiple times a day to get an answer, Albert seems like a nice guy but so hard to get a hold of and tells you he will let you know the status but does not. More

It was very respectful and very helpful done service quickly and clean the car nicely quickly and clean the car nicely More

Amazing Albert is a pleasure to deal with. I have been with a lot of service advisors through the years and Albert is the best! I have been with a lot of service advisors through the years and Albert is the best! More

I have been servicing my Wagoneer at this dealer, and I am extremely happy with the service and support I get from my service write Armen. am extremely happy with the service and support I get from my service write Armen. More

Professional ,excellent ,fast , always communicating. 100% customer satisfaction. Service department took take care of of my truck 100% customer satisfaction. Service department took take care of of my truck More

EXELENT FAST SERVICE I FOLLY RECOMMEND TO EVERYONE ONTHE AREA I AM SO HAPPY WITH THE ATENCION AREA I AM SO HAPPY WITH THE ATENCION More

joses customer service is the best. From all the other visits i have gone. the gentleman gave me great service and spoke perfect spanish. finally someone who we can understand. kept me From all the other visits i have gone. the gentleman gave me great service and spoke perfect spanish. finally someone who we can understand. kept me informed the whole time car was there. More