Van Nuys Chrysler Dodge Jeep Ram

They went above and beyond! Thanks for your care! I am very pleased with the service! Thanks for your care! I am very pleased with the service! More

I've been to this dealership a few times. Everything was fine until this last visit. I had my employee drop off my truck. He was told they would call me the next day with information about my Everything was fine until this last visit. I had my employee drop off my truck. He was told they would call me the next day with information about my truck. I didn't hear anything the following day, so I call the service department. I was told it would be a couple days before they could look at my truck. I said ok no problem and I would pick up my truck. The gentleman explained the process and I said ok fine, I still wanted to pick up my truck. I asked if any work had been done and I was told he couldn't tell me cause my truck wasn't in there system yet for repairs. I said, so I shouldn't be charged the $350 service fee, and that turned into a back and forth conversation. I finally asked to speak with a supervisor and the gentleman wanted to explain the process again and I said, I don't want to hear it again and wanted to speak with a supervisor. After the back and forth again, I asked for his name and he hung up the phone. I called back and ask for a service supervisor, and I never got a hold of one, so I told the service department I was coming to pick up my truck. I picked up my truck with no charge or issues. That was actually very bad customer service, and to hangup the phone because I didn't agree to hear what he had to say again, was totally out of line in my book, but if that's okay with the dealership, then it's okay with employees. Thank you for your concerns. More

The worst experience I have had. The 6 advisors that were available were all arrogant and passive aggressive. Not helpful at all, rude and speaking to each other in Armenian. When The 6 advisors that were available were all arrogant and passive aggressive. Not helpful at all, rude and speaking to each other in Armenian. When I asked for assistance with my tire that had a nail in it they said I would have to leave my car for 7 days! Unacceptable timeline for patching a tire. I suggested they remove the tire and call me once repaired. 6 days later I came back in and no one knew what I was talking about, said I wasn't in their system even though I had the paperwork in hand. They told me to return in a few days. I refused, they then said to check for my tire in the parts department. The associate there said they wouldn't have my tire there. I went back to the service department and now the advisor sitting on the 4th station is there very upset with me yelling that he can't help me and for me to leave. Again I refused. He then said well I located your tire and that I better hope someone is there to put it back on for me!!!! At this point I feel very uncomfortable and almost in shook that I am being treated this way, I will NEVER return here nor will I send any of my family or friends. More

6 weeks for a diagnosis. They said they fixed it. First day back, still the same issue… could not be worse. They said they fixed it. First day back, still the same issue… could not be worse. More

I was without my vehicle for 2 weeks and I had no option for a rental car. My Wrangler had a recall so this was not my fault. for a rental car. My Wrangler had a recall so this was not my fault. More

Albert and the service department went above and beyond for me. I was in Van Nuys on business and had planned to drive home to Las Vegas on a Saturday when I saw the temperature light in the car go on. Rat for me. I was in Van Nuys on business and had planned to drive home to Las Vegas on a Saturday when I saw the temperature light in the car go on. Rather than risk getting stuck. in the middle of the desert I brought the car in and they were able to diagnose the problem and fix it in that same day, so I could still get home on time. More

Won't return my down payment after cancelling the purchase of a vehicle. They could not deliver the vehicle that we purchased and requested to cancel the transaction. I have called multiple times to purchase of a vehicle. They could not deliver the vehicle that we purchased and requested to cancel the transaction. I have called multiple times to attempt to receive my $4,200 back and I keep getting the run around. It has been 2 weeks since i canceled and I have yet to see a refund. More

I just want to thank everyone in the dealership for the great service they provided to me, specially to Rene he was very helpful and patient. great service they provided to me, specially to Rene he was very helpful and patient. More

Smooth, informative and attentive conversation. Quick response and showed concern for future maintenance to keep vehicle running smooth. Quick response and showed concern for future maintenance to keep vehicle running smooth. More

I never write negative reviews but if you are thinking about purchasing your car from here, please don’t. I can asure you that you will not have a good experience. As they are trying to sell you the vehic about purchasing your car from here, please don’t. I can asure you that you will not have a good experience. As they are trying to sell you the vehicle they will be the most amazing people, as soon as you sign the contract and have an issue they will NOT move one finger to help you resolve the issue. I am two years in and still cant get a basic necessity like the key to your car. Please do NOT buy your car here! I cannot stress this enough. More