Van Nuys Chrysler Dodge Jeep Ram

it was a very successful full experience especially. with jose he had evrithing set up so j could trade my lease we got wht we were looking for jose he had evrithing set up so j could trade my lease we got wht we were looking for More

Experience was sensational I would really recommend this department . I am a man of little words so I don’t not have anything else to say. Thank you department . I am a man of little words so I don’t not have anything else to say. Thank you More

Jose over at Russell was beyond helpful couldn’t have asked for a better person to walk me thru this whole process . Not only was he efficient , but made me feel like he truly was there to lookout for me asked for a better person to walk me thru this whole process . Not only was he efficient , but made me feel like he truly was there to lookout for me , explain to me what I didn’t understand . Answered my phone calls and answered all of my text , definitely made sure that I had the best experience at the dealer . Definitely sending my family and friends to him ! More

Took too long for what was done but I assume it was done perfectly like in the past. Car was purchased at your store and I like your personnel. perfectly like in the past. Car was purchased at your store and I like your personnel. More

I couldn’t be any more happy with Ram of Van Nuys! Awesome, quick and straight to the point dealership. I would recommend this place to anyone looking for a dodge Chrysler Ram or Jeep! Awesome, quick and straight to the point dealership. I would recommend this place to anyone looking for a dodge Chrysler Ram or Jeep! More

Came for one car, called ahead and they said it’s ready. When I got there it was not available. They recommended another, when they went to get it, they said there’s a deposit on it. Additionally, salespe When I got there it was not available. They recommended another, when they went to get it, they said there’s a deposit on it. Additionally, salesperson wasn’t able to tell us the difference between two cars. More

Jesus was fantasy, quick, informative, helpful, definitely one of the best customer service experience I have ever had. will definitely recommend to all my family and friends! definitely one of the best customer service experience I have ever had. will definitely recommend to all my family and friends! More

Listened to exactly what I wanted and got the car back exactly when they said they would. Very happy overall, I guess this needs to be over 25 words exactly when they said they would. Very happy overall, I guess this needs to be over 25 words More

Unfortunately I got the "hemi tick" and needed an interior panel fixed, so I figured I would take it to the pros. First time I turned in my truck it was hard to get an update on the status but I roll interior panel fixed, so I figured I would take it to the pros. First time I turned in my truck it was hard to get an update on the status but I rolled with it. Finally got the call my vehicle was ready when it wasn't and had to stick around for it to get washed. Do not let them wash your vehicle, it was done poorly and smelled like they used an oil rag to wipe the interior. That smell stuck around for about a month. During this time my vehicle was supposed to have an interior panel changed out but the techs broke the new panel so I was informed that in about a week I would have to return. I waited for their call that never came and after a month went by I started to have engine trouble and a stalled vehicle. More than likely due to a fuel pump relay that was replaced due to a recall. The engine trouble mentioned the camshaft in the code so I'm sure its related to the work they did as well. Once again I am back to the service department and now that I need a vehicle I can't get an update on when my truck will be ready. This is a warranty job so I should be getting a rental but can't even start the process because I could never get a hold of anyone that can help me out. This is the closest location to me but I'm regretting the decision to come here. Just my experience and bad luck so far. Update: it's been 6 months since my Jeep was turned in to get fixed. The manager hector Herrera is now handling my case and getting a hold of him is even harder than the service representative that handled the case before. I need to email another manager named Mike Asatryan just to get hector to respond. That right there is terrible by itself. Stay away from this dealership. More

Fast and reliable service. Just needed warranty work on my car and the service was excellent. I will definitely utilize their service in the future my car and the service was excellent. I will definitely utilize their service in the future More