Van Nuys Chrysler Dodge Jeep Ram

They always take care of My vehicles and my service advisor is the best and also my vehicle always clean advisor is the best and also my vehicle always clean More

Payman and Jad are great. Payment responsive and Jad is very knowledge and professional. Thank you! Payment responsive and Jad is very knowledge and professional. Thank you! More

I brought my car in for service on a recall to have the computer chip updated. The very next day, my car began to stall in intersections, and at stop signs where I had to turn it off and turn it back on ag computer chip updated. The very next day, my car began to stall in intersections, and at stop signs where I had to turn it off and turn it back on again to move forward. I contacted my dealer representative three times and never got a return call or message as to when I could bring my car back in to fix the problem. My car had never stalled before I brought it in for service And I can’t get anybody to tell me when I can bring my car back in. This pose is a safety threat, not only to myself, but my children. More

Paymen is great . Always reachable to answer questions or concerns. Service area always clean. The car get washed every time ,(love that) will go again Always reachable to answer questions or concerns. Service area always clean. The car get washed every time ,(love that) will go again More

Great dealership, had an awesome experience with purchasing my new car. They did the best possible to get me into the car I wanted. purchasing my new car. They did the best possible to get me into the car I wanted. More

Beware of the fine print. Internet advertised prices are not honored. They will charge you for air in your tires, seriously. I negotiated the price of a used car before going Internet advertised prices are not honored. They will charge you for air in your tires, seriously. I negotiated the price of a used car before going to the dealership and then they switched sales people on me and said they made a mistake and gave me the price of another vehicle on the lot. Then, I asked what the price of the advertised $51,754 car that I wanted would be and they said $65,000 !!! They said read the fine print, the internet prices do not include dealer addd accessories - like nitrogen in your tires and other items that you do not need and can be removed from the vehicle in 1 minute. They are the epitome of what what gives car dealers a bad rap. I encourage you to skip this franchise and go elsewhere. More

I always feel at ease taking my vehicle in for service at this location. I know that my vehicle is getting the care that it deserves. Hector fantastic at job. A real professional. this location. I know that my vehicle is getting the care that it deserves. Hector fantastic at job. A real professional. More

I purchased a used 2022 Lexus GX460 from Van Nuys Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Be Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Being that I was purchasing a used car, I overlooked other minor scratches but insisted that that deeper scratch be added to the due bill because it could cause rust. The sales manager, Badie Audish, agreed to pay to get this damage fixed. Since I do not live in the LA area, Badie assured me that I could have the work done near my home. He agreed to cut me a check for an amount equaling the average of the 3 repair quotes, which came out to be $1,528.74. However, when I provided proof of the quotes and requested that a check be distributed, they only agreed to payout the lowest quote amount, but only after I had the work done. After further discussion, they then offered to reimburse me the full amount, but again, only after the work had been done. I do not trust that they will reimburse me for the repair costs as they have given me the runaround for almost a month now. I've called, emailed and sent text messages to my sales person, Harry Merdinian to address this matter with no response. I spent $20,000 on a down payment with this dealership and they are refusing cover costs that were agreed upon in the contract. I will continue to pursue this matter until I receive the compensation I am owed. More

Pushy staff who falsely advertise. When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have s When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have said that to a man and given i had no former experience with buying a used car, i fell for it. I have tried to get another key many times and they just ignore me. please avoid this place, they are crooked and mean spirited. More

Great dealership with amazing staff members who greet you on your arrival and help you right away. on your arrival and help you right away. More