Van Nuys Chrysler Dodge Jeep Ram

In month of June, my daughter Celina Marie Arevalo and my son Samuel Carlo Arevalo (your salesmen put them both as buyer/co-buyer just to make the sale happened that day) went to your branch by themselves th son Samuel Carlo Arevalo (your salesmen put them both as buyer/co-buyer just to make the sale happened that day) went to your branch by themselves then call me afterwards while doing the negotiation. Thought the process was really smooth but within a month so many letters were received from different banks and financial institutions which messed up both of their credits. Seems like your salesmen just want to make a sale on that day. My kids were not in a hurry to get new car, but yes it is your salesmen job to sell how they want to make their sale no matter what. Second thing, Celina Marie Arevalo traded in the HONDA car but until now it seems it was not reported by your branch to DMV that it was transferred because we are receiving letters from the DMV that my daughter was in default of not paying the car registration. Please fix everything because we are not happy the way my kids transactions were processed especially the financing part..... Thank you. Cristina Arevalo (213)448-7359 More

The service department representatives were a pleasure to work with. They were very attentive, perceptive and understanding. The service was competed efficiently and properly. Notwithstanding that there work with. They were very attentive, perceptive and understanding. The service was competed efficiently and properly. Notwithstanding that there were some major items to diagnose and repair, my car was returned to me well in advance of the estimated completion date. Excellent!!’nn More

BENNY & JAD are the best! Always gracious and helpful! They is why I go there! Always gracious and helpful! They is why I go there! More

Benny was very helpful and a pleasure to work with. Service was exceptional and prompt. Service was exceptional and prompt. More

Completamente insatisfecho con sus precios que son un abuso para los clientes robando exageradamente, a mi Jeep le pusieron dos baterías que en cualquier autopartes cuestan $320.00 dólares ahí me cobraro abuso para los clientes robando exageradamente, a mi Jeep le pusieron dos baterías que en cualquier autopartes cuestan $320.00 dólares ahí me cobraron por las mismas baterías $1,400.00 dólares son unos rateros abusivos sin vergüenzas nunca más vuelvo a ese lugar y a amigos familiares y conocidos les voy a platicar de lo abusivos que son More

Thank you! Hector was great, friendly knowledgeable and very professional. I will most definitely call him again next time and you should too. Hector was great, friendly knowledgeable and very professional. I will most definitely call him again next time and you should too. More

Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has bee breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide. More

Awesome working with Salesman Michael and Finance Manager Joe. I felt they were crucial in making my buying experience a good one. Keep up the good work, gentlemen! Joe. I felt they were crucial in making my buying experience a good one. Keep up the good work, gentlemen! More

Poor customer service Never answer phone Price too high for parts and labor car low on Freon total price $891.00 ridiculous Benny never called me I called him always busy had car six days high for parts and labor car low on Freon total price $891.00 ridiculous Benny never called me I called him always busy had car six days More

It was very easy to get my service done. Rogelio was polite and thorough and did a great job. Rogelio was polite and thorough and did a great job. More