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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,339 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,339 reviews

February 11, 2023

Got charged 40$ for tire rotation but they forgot to do it and had to take the car to a mechanic to rotate the tire More

by limouchi1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is upsetting to read. This does not sound like the attentive service I expect from our team and I apologize for any oversight in your tire rotation. I understand your frustration and that we've lost your business, but I'd like to step in and make sure we sort things out here. We won't be able to locate your contact information without a full name, so please reach out to me when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 11, 2023

Overall sales experience was non enjoyable. Tried slapping $15,000 of non needed warranties and coverage with no mention of it prior to negotiation. Initial monthly payment offer was over $900. More

by sean.harris19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Alex Klaumenzer, Matt Eatezadi, Rayan Saab
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Feb 11, 2023 -

sean.harris19 responded

This review process is as bad as my sales experience

Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sean, we are committed to providing our guests with excellent service, and I'm very sorry if this didn't come through during your experience. It's never our intention to mislead our guests, and I apologize if we've left the wrong impression. I will discuss this feedback with my team, but I would appreciate the chance to learn further details about your visit. Please consider giving me a call when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

February 10, 2023

The dealership provided great service in a timely manner and very helpful, accommodating and friendly staff. More

by Mtale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review of Russell Westbrook Chrysler Dodge Jeep RAM!

February 10, 2023

Amazing service from team. Everything went smooth and quick. Thanks a lot for the help More

by Geovaney.lazcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the review of Russell Westbrook Chrysler Dodge Jeep RAM! We are here to help with any of your service needs.

February 10, 2023

After $20,000 paid to service to repair my engine with a new one the car was still ticking after repairs and before I even picked it up. The same issue still persist even with new engine. More

by vafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this to my attention. I'd like to see if there is anything that I can do to help improve your rating and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 10, 2023

I enjoyed every second of the process. My sales associate was amazing and knowledgeable. He sold me exactly what I wanted. More

by bjackyoung1025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayan Saab
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Feb 10, 2023 -

bjackyoung1025 responded

Great place to buy a Dodge.

Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are delighted to hear that our team helped you secure an excellent new vehicle! Thanks for trusting Russell Westbrook Chrysler Dodge Jeep RAM with your business.

February 09, 2023

Fast and efficient. I was able to get in and out pretty quickly. No issues. More

by paviavince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! Safe travels until next time!

February 09, 2023

They had a car I was interested in and were willing to work with me to come to an agreement. More

by JRWOLFF0
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Alex Klaumenzer, Matt Eatezadi, Rayan Saab
Report | Print
Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

February 09, 2023

Eric was a great car salesman, the staff was nice. We were able to get to the right price. More

by BRUIZ5897
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It is great to hear that Eric helped you secure an excellent deal! Thank you for working with the Russell Westbrook Chrysler Dodge Jeep RAM team.

February 09, 2023

Great service and kind person helping me . He def is a great worker and cares for his clients . More

by chrisornelas23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Russell Westbrook Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer!

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