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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,339 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,339 reviews

February 08, 2023

Appreciate the hard work of my advisor (Hector) and the technicians. Our van was in the shop for three months. Ken More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera-Lopez
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Feb 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks, Ken! We're happy to hear that Hector was helpful and nice to work with. We appreciate your patience and confidence in us to assist you. See you again next time you need us here at Russell Westbrook Chrysler Dodge Jeep RAM!

Feb 08, 2023 -

Ken responded

Kudos to the Techs that worked on the van. Lots was done, appreciate them getting it right. We just finished a road trip of 700 miles to gain some confidence back in the vehicle. It has been a painful process, we hope it's all behind us now. Please reach out to the techs, I appreciate their work, anything you can do for them they deserve. -Ken

Feb 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ken, we hope you enjoyed your trip and are thrilled your van got you where you needed to go. Take care!

February 08, 2023

No son amables, no solucionan nada y son muy tardados para hacer el trabajo, mal servicio al cliente y los trabajos no los hacen bien. More

by Cyndi pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cyndi, lamentamos conocer su experiencia. Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradecería la oportunidad de hablar con usted para ver si pueda ayudarlo. Si está dispuesto, no dude en llamarme para discutir. Gracias, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 08, 2023

The service was great and didn’t take too long and my service adviser was great too. He kept me informed and I was in and out when I dropped off and picked up my Gladiator More

by meehanrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to see that our team went above and beyond to wow you! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

February 08, 2023

They didn’t respect the deal, they charged me options that wasn’t supposed to be there, and even more expensive. So disappointed. More

by Adelechavez0723
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rayan Saab
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am disappointed to hear that your experience working with our team was not as communicative and seamless as we strive to provide. I would like to apologize for any confusion regarding the total bill, and I appreciate you bringing this to my attention. If you're willing to continue this conversation, I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

February 07, 2023

They did not fix everything I brought the car in for and I have contacted them and heard nothing More

by ideafactory1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that we've let you down and that you have ongoing issues with your vehicle that are yet to be resolved. I will look into this with my team to see what might have gone wrong, and in the meantime would like to make this right. I will not be able to find your number with the username provided, so please reach out to me directly when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 06, 2023

Renee my salesperson was very nice and easy to work with. Chris M in finance was extremely helpful and even called me back the next day because he was able to get me a better rate. More

by coganp69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher M in finance "5 stars", Rene Robles
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Feb 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that Renee and Chris delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

February 06, 2023

The seller many was in a rush to To finish the paper work It was kind of stressful More

by vivescastro9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rayan Saab
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to provide our customers with accommodating and professional service, and I apologize that we let you down. I appreciate you sharing your feedback and if there are any additional details you can include that might help us make improvements in the future, please let me know. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

Feb 16, 2023 -

vivescastro9 responded

At this point I don't trust anyone in Chrysler Dodge jeep ramm dealership. I was there on February 13 To cancel the ads Theft patrol Ally theft DNA and they say they cannot cancel that They only cancel Ally extended warranty Jmga xzilion So I believe my only option is better Business bureau And find some legal help

February 06, 2023

Not only did I get the deal I wanted but working with Mena Mansour made it the best car shopping experience ever. I will definitely only come here when I need a vehicle and work with Mena. More

by kendalmason
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mena Mansour
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Feb 07, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Mena is great! We are so happy to see that you had the chance to work with her. Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

February 05, 2023

Very great experience at this location. Jesus was awesome to work with. Would definitely recommend! More

by vargas630
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus
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Feb 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Jesus and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

February 05, 2023

JLO made the deal for the Westbrook team. Delivery took too long and I stood around waiting but otherwise everyone was very friendly and helpful. I will continue to shop and have my Jeeps s More

by Hekigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Alex Klaumenzer, Matt Eatezadi, Rayan Saab
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Feb 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels, and we hope to see you back again down the road!

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