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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.0
5,326 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,326 reviews

January 25, 2023

Great service and fast. Delivery was seamless and car was cleaned well. Only a few hours for total transaction. More

by Scride32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

At Russell Westbrook Chrysler Dodge Jeep RAM, we strive to provide efficient and thorough service. Your feedback lets us know that we are meeting that goal! Thank you for working with the team.

January 24, 2023

I travel to this dealership from west LA. I was surprised at my recent visit as I was given poor information about drop off and I received my car after the windshield install very dirty. The More

by tmurray248
Recommend Dealer
Yes
Employees Worked With
Layman
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to read about your recent experience. I apologize for any miscommunication you received from our team. Additionally, I'm disappointed to read that there was dust in your vehicle after its service. If you'd be willing to continue this conversation, I'd like to see if there is anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423-6255

January 24, 2023

Courteous sales assistant with whom I took a test drive. Paperwork was completed promptly. Vehicle washed and fueled. More

by JOHN.Z.OLSZEWSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
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Jan 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful for this feedback, John! The team is glad to have your trust in our business.

January 24, 2023

The two men who helped us were a pleasure to deal with. I’m hoping the service department is knowledgeable if I need them. More

by Monique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayan Saab
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Jan 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Monique, thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

January 23, 2023

Our sales representative was great. Clear, easy going, friendly, and made for a great experience. The wait times were consistent with our previous buying experiences but wait times were More

by Leimers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Eatezadi
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with us. We appreciate your patience during your visit and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

January 23, 2023

Good Customer service, Didn't wait long for someone to help me, Prompt check out and return of my car More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted you enjoyed working with our team, and we appreciate you sharing how timely your experience was. If there is any other feedback you'd like to share about your experience or thoughts on how we can improve, please feel free to contact me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

Armen kept me updated and was able to get this repair covered under my Certified Pr-Owned warranty. More

by barrymfriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Barry! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 22, 2023

Roger was extremely professional and nice. Just wish I didn’t have to wait so long to have car brought to me after service More

by Acquari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this feedback! We are so glad to hear that you enjoyed working with Roger. With regard to the rest of your review, we appreciate your patience during your visit and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

The dealership had my car for about a month and charged me $700 for something that clearly didn’t fix my car. Received my car on Friday and It’s not drivable Saturday night. More

by KristiyanKov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is concerning to read. This does not sound like the thorough and accommodating service I expect from our team, and I sincerely apologize for any oversight in resolving your car's issue. I would like to discuss this with you directly so we can make things right. Please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 22, 2023

Matthew is super great and he will help you get a great deal. This dealership is the only place you should go. More

by Andrepark3000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Report | Print
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Matthew and are wishing you safe travels in your new vehicle. We hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

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