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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.0
5,449 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,449 reviews

January 19, 2023

Some of the employees ant this dealership are scammers and con artist and doing shady business. More

by ernesttaylor717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is very concerning to receive. We strive to deliver a straightforward service experience and never intend to mislead or take advantage of our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

January 19, 2023

Quick service. Was acknowledged by the available members in the lobby. Armen got me in and out for a speedy service. More

by reaper_sur_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team sincerely appreciates your review! Thanks for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

January 19, 2023

Even though they have been pretty busy for the longest time now, and been having a shortage of parts due to the recent economy shuts downs due to the pandemic, they still try to get your car serviced as f More

by Jose Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Vahe, Hector Jr., and most recently, Rogelio., Alex Klaumenzer
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Jose, it's so great to see that you appreciate our hard-working team here at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for taking the time to share your experience, and have a lovely day!

January 19, 2023

Service was overall good. However I noticed via the service invoice the wrong engine was ordered for our vehicle. This probably extended the time of service for our vehicle wh More

by jdelace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the mix-up with regard to your engine. We strive to deliver a professional and straightforward service experience and never intend to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 19, 2023

Hector has great customer services goes the extra step to make sure , you are happy with the service. More

by carlosjolvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hector and the team are always happy to help you out, Carlos! Thank you so much for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we'll see you next time!

January 18, 2023

Excellent customer service as always. Very satisfied. Special Thanks to Vahe who was my service advisor. More

by Armen33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Happy customers make us happy, Armen, and we're thrilled Vahe and the rest of the team have demonstrated our commitment to customer service! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM with your kind words. Safe travels!

January 18, 2023

Super fast, through service. Very nice team that is very responsive to your needs. Choose Russ Jeep! More

by Kyle T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Russell Westbrook Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer. We look forward to continuing business with you!

January 18, 2023

Constantly lying and selling lemons. Multiple visits withour repair. Never responds. Wont fix recall. Wont fulfill on warranty obligations. More

by LOOALTYENTERPRISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
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Jan 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to provide thorough service and don't run our business to mislead our customers, so it's upsetting to read your review. I'm also concerned to see you've experienced some communication issues and I'd like to step in and sort things out from here. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me directly and I'll make sure to get back to you soon. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 17, 2023

Responsive attentive helpful fast pleasant great work, polite thorough 15 words 15 words 15 words 15 words 15 words More

by SH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Jan 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 17, 2023

The service writer is the only reason I keep coming back . Very well versed . Appreciate his help More

by Shidnermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always here to help you out! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

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