Van Nuys Chrysler Dodge Jeep Ram - Service Center

Insufficient proactive engagement is evident, highlighting a significant gap between service representatives and mechanics. This presents a substantial improvement opportunity crucial for the fra highlighting a significant gap between service representatives and mechanics. This presents a substantial improvement opportunity crucial for the franchise to circumvent potential negative perceptions. Additionally, assessing the proportion of problematic parts and exploring the feasibility of transitioning to in-house manufacturing or sourcing domestically can mitigate reliance on substandard international components and further delays. More

If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a software update recall wich should 30 minute I will report to chrystler direct this dealership should not exist waste of time and money More

Job got a lot of time to finish but at end it was finally done done More

Armen helped me and was professional and friendly. He told me what I should expect and arranged a shuttle for me. He told me what I should expect and arranged a shuttle for me. More

The sales guy was nice. The service guys have been nice. The drive to and from and the pick up two and from your facility was great. The service guys have been nice. The drive to and from and the pick up two and from your facility was great. More

GREAT SERVICE AS USUAL, YOUR DEALERSHIP SERVICE DEPARTMENT IS ALWAYS VERY PROFESSIONAL COURTEOUS AND FRIENDLY. DEPARTMENT IS ALWAYS VERY PROFESSIONAL COURTEOUS AND FRIENDLY. More

A simple oil change became $4000 issue, but Payman helped me as best he could. me as best he could. More

Not friendly. Had to go in to ask for help . They didn't come and ask what I neeeded help with. Bad customer service. Had to go in to ask for help . They didn't come and ask what I neeeded help with. Bad customer service. More

Armond, my service guy was good. It was more of the fact that my survey was not done correctly and that kind of bother me as it didn't give me much confidence on the overall report. It was more of the fact that my survey was not done correctly and that kind of bother me as it didn't give me much confidence on the overall report. More

The timeframe quoted for repairs was grossly off and the issue with my car was never even resolved. The service rep said he was going to test drive it to determine what was wrong but instead treated my bran issue with my car was never even resolved. The service rep said he was going to test drive it to determine what was wrong but instead treated my brand new $72k car as a taxi and gave three of his coworkers rides home. Once I received my car back, all of the seats were reclined back and there were grease stains all over the leather. I also had a nail in the tire which required a complete replacement. I wouldn’t refer an enemy to this dealer. More