Vineland Dodge Chrysler Jeep Ram

James, This is a formal notice regarding the outstanding payoff of my previous vehicle loan. I traded my vehicle in at the Vineland dealership on July 3rd. It has now been over a month, and t outstanding payoff of my previous vehicle loan. I traded my vehicle in at the Vineland dealership on July 3rd. It has now been over a month, and the dealership has still failed to ensure that the existing loan was properly paid off. This is an unacceptable delay and represents a failure to properly complete the dealership’s obligations associated with the trade-in transaction. I was provided paperwork indicating that the payoff had been processed; however, that paperwork does not contain a confirmation number, transaction number, or any other verifiable reference showing that the payment was actually submitted and processed by the lender. As of today, the previous loan is still showing as active and has not been paid off. As a direct result of this failure, I am continuing to receive payment demands from my previous lender for a vehicle I no longer own. I am being placed in the position of potentially having to make payments on two vehicle loans through no fault of my own. More importantly, I should not have my credit negatively impacted because the dealership failed to properly and timely process the payoff. The dealership has already dropped the ball by allowing this matter to remain unresolved since July 3rd. I am giving you until the end of tomorrow, August 12th, to have the payoff fully processed and provide me with verifiable written confirmation from the lender, including the appropriate confirmation or transaction number demonstrating that the payoff was actually submitted and processed. If this is not resolved by that deadline, I will proceed with filing a formal complaint with the New Jersey Division of Consumer Affairs. I will provide them with all documentation regarding the July 3rd trade-in, the outstanding loan, the payoff paperwork provided by the dealership, the lack of a confirmation number, and the continued collection/payment demands from the lender. I will also document any fees, additional payments, collection activity, or negative credit consequences resulting from this delay. I have been more than patient throughout this process. I expect this matter to be resolved immediately and without any further delay. I should not have to suffer financial or credit consequences because the dealership failed to complete its responsibilities after taking possession of my vehicle on July 3rd. Have a great day, James. More

I recently took my vehicle there for service. The issue was a uconnect error. The dealership took the vehicle in for service and advised me they could not fix the issue without the code being dis The issue was a uconnect error. The dealership took the vehicle in for service and advised me they could not fix the issue without the code being displayed at the time of service. My complaint is they charged me $222.85 for a diagnostic fee. If they knew they could not fix it without an active code why take it in for service? On top of not fixing the problem and charging for something they knew they could not fix, I found a part on dash that was not reinstalled. Beware of this dedealership!! More

I was a previous customer of Vann, under the new ownership, the service dept is a disgrace. The service advisor is beyond rude. All I can say…. Go somewhere else! ownership, the service dept is a disgrace. The service advisor is beyond rude. All I can say…. Go somewhere else! More

I have used Vann to purchase my last two vehicles and both times they have exceeded all expectations. My salesperson, Aaron Swain has answered any question I've had. He's made my experience a pleasure e both times they have exceeded all expectations. My salesperson, Aaron Swain has answered any question I've had. He's made my experience a pleasure enjoyable. I'd recommend him to anyone. Vann Dodge and Jeep continues to follow up on all my needs. Service has been great... If your in need of a car or truck, check them out and ask for Aaron... More

We have purchased several vehicles from this dealership over the years. They are very responsive to our needs as older people. Aaron Swain has been our salesperson, and makes sure we get exactly what we wa over the years. They are very responsive to our needs as older people. Aaron Swain has been our salesperson, and makes sure we get exactly what we wanted, even when we didn’t know what we wanted. I can’t speak highly enough about his knowledge of all the vehicles and services available. He’s not only helpful during the purchase process, he is always willing to answer any questions we might have after purchase! More

Amy May excellent person, Excellent person, very kind and respectful, he was with me throughout the entire purchase process and explained everything to me in detail. I recommend them 100%, thank you very muc respectful, he was with me throughout the entire purchase process and explained everything to me in detail. I recommend them 100%, thank you very much for your kindness and help. More

Very good service and very good sale people and great to buy from and good quality to buy from and good quality More

Ala hora de vender carros mienten no son carros 100% seguros vienen con muchos detalles compré una Tacoma 2019 no tiene llave no bloquea puertas avían dicho que le avían hecho el mantenimiento y ya inve seguros vienen con muchos detalles compré una Tacoma 2019 no tiene llave no bloquea puertas avían dicho que le avían hecho el mantenimiento y ya invertí 2000$ de mi bolsillo no dan solución más bien se esconden 🤬 More

everything went well and pleasant! would recommend to anybody in the area 100 times over! would recommend to anybody in the area 100 times over! More

I recently purchased a certified used vehicle from Vann Dodge. My salesperson Brittany was truly amazing! She was able to answer all of my questions about the SUVs I was interested in. She knew what optio Dodge. My salesperson Brittany was truly amazing! She was able to answer all of my questions about the SUVs I was interested in. She knew what options each vehicle had and the differences between them. She also has the patience of a Saint! I would also like to thank Martha Snow, Mike Barse and Hank Snow Jr. for their assistance and amazing customer service! I would highly recommend this dealership for your next vehicle purchase. More