Vann York Toyota

Toyota Vann York has a new and loyal customer in me. Excellent service from everyone. Excellent service from everyone. More

To me, the mark of a good customer experience is when the employees of the business help and inform the customer without pressuring him or her to make a purchase. My experience buying a used car at Vann York employees of the business help and inform the customer without pressuring him or her to make a purchase. My experience buying a used car at Vann York Toyota meets these criteria. My salesperson, Keo Xayavong, was great to work with. I came with a couple of ideas already from looking at the listings on the dealership’s website. Keo talked me through the advantages and disadvantages of each, but there was none of the pressure I had experienced at other dealerships to buy either of the two cars or to opt for a more expensive third choice. He printed the full CarFax of both cars for me to review. When I committed to buying, I felt that it was genuinely my decision rather than one I had been manipulated into. The price matched what I had seen online, and all additional (standard) fees were disclosed to me up-front. I also wanted to pay the entire cost up-front rather than financing. There was no pressure to go for one approach to payment over another—again, a type of pressure I experienced at other dealerships. Sealing the deal was pressure-free, too. Rodrigo talked me through the costs and benefits of all the extra service plans available and helped me to make informed decisions about those. When I chose not to purchase any of them, there was no attempt to change my decision or persuade me that I actually “needed” them. I discovered a minor issue a couple of days after bringing the car home: the vehicle was leaking a fluid. I called the dealership and brought the car back to them. Derek and the service department were able to diagnose the problem (a water valve that was leaking coolant under pressure), obtain a replacement part, and make the needed repairs free of charge under the dealer warranty, all within 24 hours. Everyone I interacted with at Vann York Toyota, even the folks I only spoke with on the phone, seemed genuinely interested in helping me, not merely taking my money. Why can’t all businesses be like that? No complaints at all about my experience. If I am still living in this area the next time I buy a car, I plan to look first at this dealership. More

Great service and Fantastic car buying experience! Clay and Joseph were so helpful and wonderful to work with. Clay and Joseph were so helpful and wonderful to work with. More

On your website it listed a used 2015 Ford F150. I called and talked to Randy at the beginning of this week. He said it was in the detail department and they had ordered a part and was waiting on I called and talked to Randy at the beginning of this week. He said it was in the detail department and they had ordered a part and was waiting on it. I wanted the truck so rode down from Lowgap, NC to see it. He took me over to look at it and the guy in the service department said they had the part and it would be ready today, December 16th. I went back this morning to get the truck with cash in hand and it had been sold! What a bad way to do business!!! I offered to put a deposit on it yesterday and he wouldn't take it! Terrible service for a dealership! I would not recommend this dealership. More

Vann York Toyota has always taken care of my vehicles maintenance and new vehicle needs. Charles Martin and other team members are top notch. Thanks for another great experience this makes our 3rd vehicl maintenance and new vehicle needs. Charles Martin and other team members are top notch. Thanks for another great experience this makes our 3rd vehicle we have purchased from vann York Toyota. Brittany in the service department has always taken the time to explain all of our maintenance needs. So long story short they have you covered from purchase to serving!! Over all just a great experience!! More

The process went fast and everything went smoothly everyone looks knowledgeable and got my answers what I needed it everyone looks knowledgeable and got my answers what I needed it More

Johnson Taylor is an amazing salesmen! He’s was very genuine, accommodating and super easy to work with. He got me exactly what I needed for an amazing price. This was my second time buyin He’s was very genuine, accommodating and super easy to work with. He got me exactly what I needed for an amazing price. This was my second time buying a car from him and both times where a breeze. Highly recommend him! More

THE DEALERSHIP WAS VERY PROMPT WITH THERE SERVICES AND PROFESSIONAL & FRIENDLY PEOPLE I WILL ALWAYS REFER ANY TO HO THERE TO BUY CAR!!! VERY GREAT SERVICE @ EDVIN MY SALESMAN WAS VERY VERY HELPFUL!! I’M A PROFESSIONAL & FRIENDLY PEOPLE I WILL ALWAYS REFER ANY TO HO THERE TO BUY CAR!!! VERY GREAT SERVICE @ EDVIN MY SALESMAN WAS VERY VERY HELPFUL!! I’M A VERY SATISFIED CUSTOMER More

Edwin and the guys at Vann York were all very kind and helpful, I'm not used to getting everything I asked for without a battle...it was pleasant and unexpected. helpful, I'm not used to getting everything I asked for without a battle...it was pleasant and unexpected. More

I have purchased from a few different dealers and Vann York Toyota was by far the best! I will be returning when we need another vehicle. York Toyota was by far the best! I will be returning when we need another vehicle. More