Vera Cadillac - Service Center

Conrand and the service team was excellent. The team provided me with a loaner which was sent to a location of my choosing. It was delivered and then picked up in a timely fashion by Hamid who The team provided me with a loaner which was sent to a location of my choosing. It was delivered and then picked up in a timely fashion by Hamid who was very professional and courteous. Conrad remained in communication with me throughout the whole process and was fully transparent. Excellent job by the service team. More

Vera offers service not found close to home, that's why I don't mind going to them at Pembroke Pines. Their service, be in person, phone or on line, is first rate, prompt and efficient. don't mind going to them at Pembroke Pines. Their service, be in person, phone or on line, is first rate, prompt and efficient. More

Usually, I receive prompt service, but the last time I came for service, I had a rather long wait. Also, I got no communication or updates from my service worker while I waited. As a matter of fact, Mi came for service, I had a rather long wait. Also, I got no communication or updates from my service worker while I waited. As a matter of fact, Mikell wasn't very personable or outgoing at all. That was also a first for me at Vera Cadillac. More

Repair was handled very professionally, with good communication and co-ordination. Alex was on top of everything and the loaner car service provided was perfect. communication and co-ordination. Alex was on top of everything and the loaner car service provided was perfect. More

I had a new trainee Nick who was being trained by Geo is doing a great job training Nick because he did an outstanding job... they need to hire 20 more Nicks,❗❗ Thank you Vera Cadillac for the great service doing a great job training Nick because he did an outstanding job... they need to hire 20 more Nicks,❗❗ Thank you Vera Cadillac for the great service as always More

Vera Cadillac is a premium dealership! I went to 6 other dealerships in Florida near my home in Orlando and No on could assist me in securing a key fob for my 2011 Cadillac CTS. I went to 6 other dealerships in Florida near my home in Orlando and No on could assist me in securing a key fob for my 2011 Cadillac CTS. More

RECALL service was from Monday to Thursday. On initial check in, I was not informed of possible delays of this amount. On initial check in, I was not informed of possible delays of this amount. More

They are very understanding of what needs to be done when there’s a problem with my car. Service department is always fast to return calls and accommodate me with picking up my car and bringing me a rental c there’s a problem with my car. Service department is always fast to return calls and accommodate me with picking up my car and bringing me a rental car. More

The service was very good, in time and the car was very clean. Thank you clean. Thank you More

Service was awesome great customer service very professional the only thing was this was not the first time I bring my Cadillac in for service and get another make for a loaner I do appreciate havi professional the only thing was this was not the first time I bring my Cadillac in for service and get another make for a loaner I do appreciate having a loaner but at first I always received a Cadillac and things have changed I asked I made those appointment at least 10-14 day in advance, I have been sent across the street for to a rental company in the past and when I asked the agents at the counter the young lady stated this time it’s more efficient ? For whom the dealership I believe? Because for the customers that bought and chose to your dealer ship it’s for the services you provide it for the efficiency of the dealership. I hope if I ever need to bring my car in again.they provide a better loaner thank you More